Claims Administrator
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My current role as a claims administrator involves providing end-to-end administrative support for ongoing subsidence claims. We act as the first point of contact dealing with policyholders, insurers, and contractors, handling inbound calls with professionalism and empathy. I am also responsible for accurately uploading and managing claim documentation, raising and processing invoices, and maintaining up-to-date electronic claim files which demonstrates strong communication, organisational, and multitasking skills while ensuring compliance with insurer and company procedures and supporting the smooth progression of claims.
Claims Administrator - 360 global net
(2025-09)
My current role as a claims administrator involves providing end-to-end administrative support for ongoing subsidence claims. We act as the first point of contact dealing with policyholders, insurers, and contractors, handling inbound calls with professionalism and empathy. I am also responsible for accurately uploading and managing claim documentation, raising and processing invoices, and maintaining up-to-date electronic claim files which demonstrates strong communication, organisational, and multitasking skills while ensuring compliance with insurer and company procedures and supporting the smooth progression of claims.
Receptionist - Drayton Medical Practice - Norfolk
(2024-11 - 2025-09)
I am currently employed at Drayton Medical Practice, where I continue to build on my customer service skills in a high-pressure, fast-paced environment. The practice receives a high volume of calls, averaging around 600 per day, which requires the ability to work efficiently while maintaining a calm and professional approach. This role has given me the opportunity to handle a wide range of patient queries and scenarios, both over the phone and face-to-face.
Through this experience, I have developed strong communication and problem-solving skills, allowing me to confidently support and advise patients while ensuring they feel listened to and reassured. I take pride in delivering a high standard of service, even during busy periods, and I am committed to creating a positive experience for every patient interaction.
Admin and Receptionist - Norfolk and Norwich University Hospital - Norwich
(2023-02 - 2024-10)
I began my career as an apprentice and have since progressed to a Band 2 administrative role, a transition that has enabled me to develop a strong foundation in both clinical and administrative support within the NHS. Most recently, I have worked as a receptionist in the Pelvic and Maternal Health Physiotherapy department, where I have built valuable experience working with clinicians as well as independently.
Barista/Customer Service - Beach treats - Cromer
(2021-06 - 2021-09)
At the start of each shift, I set up the food stall, including food preparation and organising equipment. I prepared and served a range of hot drinks—such as lattes, cappuccinos, and teas—and cooked food items including bacon and egg rolls, burgers, and hot dogs strictly to food hygiene and health and safety procedures, such as handwashing and safe handling of raw ingredients. I served customers with enthusiasm and professionalism, responding to allergy concerns and dietary requirements with care and attention.
This role taught me the importance of clear communication and excellent customer service, even during busy periods. In addition, I gained experience working in a care home setting, where I prepared breakfasts tailored to individual dietary needs, maintained a clean and hygienic kitchen environment, and engaged with residents. I was always willing to help and aimed to make residents feel comfortable and supported where I could.
GCSE or equivalent - Norwich (2017-09)
