Lorna Radmore

As a dedicated and resilient professional with a strong background in front-of-house customer service, I understand the value of hard work and perseverance. With many years of experience in the fast-paced and dynamic restaurant industry, I have honed my skills in problem-solving, adaptability, and creative thinking. Seeking new challenges and opportunities, I transitioned into customer experience (CX) consulting, where I leveraged my expertise in training, customer service and CX strategy implementation to help businesses optimise their CX activities and improve customer experiences.

Prior to moving back to the UK I took on a role in business development, where my interpersonal skills and perseverance proved highly effective in forging new connections and developing potential business channels. I am driven to continue to leverage my international corporate experience, inherent creativity, and methodical yet innovative approach to excel in a new role, and to continue to deliver measurable results.

I have an extensive background in direct customer service from my time in the hospitality industry. I went on to leverage that knowledge and skill-set to work with high-profile clients to enhance their customer service experiences in my role as a CX consultant, and later utilised my communication skills in a role in business development.

Full A-Levels: History (B), Philosophy (A), Art (B) and Human Biology (B).

Certificate in Teaching English to Speakers of Other Languages.