Lorrety Siqueira

Dedicated and organised Administrator with over 10 years of experience in administration, customer service, and healthcare support. Experienced in coordinating schedules, managing confidential records, handling multiple priorities, and providing professional administrative support in fast-paced environments. Strong communication, organisational, and problem-solving skills with the ability to work independently and collaboratively.

Proficient in maintaining accurate documentation, managing correspondence and supporting teams to meet deadlines. Looking to build a career administration where I can apply my transferable skills in a dynamic environment.

Medical Receptionist - North Hyde Practice

(2024-07)

• Coordinating high volumes of appointments while managing changing priorities and scheduling.
• Register new patients and maintain accurate electronic patient records.
• Process repeat prescription requests.
• Maintaining accurate electronic records and administrative documentation in line with confidentiality requirements.
• Respond to patient enquiries while maintaining strict confidentiality.
• Process patient registrations, deductions, and record amendments.
• Managed and shared practice inboxes, prioritising enquiries and ensuring prompt responses or escalation.
• Process cash payments and issue receipts for administrative services.
• Ensure reception, waiting areas, and clinician's rooms are clean and organised.
• Support the practice by complying with health and safety procedures.
• Act as the Administrative Lead for the Cervical Screening Programme.
• Contacting patients to cancel or reschedule appointments.

Medical Receptionist - Sunrise Medical Centre

(2022-01 - 2024-07)

• Delivered comprehensive reception and administrative support within a busy GP practice.
• Managing appointments, patient registrations, repeat prescriptions and correspondence received through email or letters.
• Maintained accurate electronic records and administrative documentation in line with confidentiality requirements.
• Responded professionally to patient enquiries in person, by telephone, and via email.
• Assisted with daily reception tasks, providing excellent customer service and patient care.

Crew Trainer - McDonald's - Southall, London

(2017-05 - 2021-09)

• Trained and supported new employees in company procedures and customer service standards.
• Delivered excellent customer service in a fast-paced environment.
• Managed cash handling, stock replenishment, and food quality checks.
• Ensured compliance with food hygiene and health and safety regulations.
• Supported daily opening procedures and maintained operational efficiency.

Customer Service Assistant - Mr. Biryani Restaurant - Southall

(2016-08 - 2017-05)

• Processed customer orders and payments efficiently.
• Served food and advised customers on menu options.
• Operated food preparation equipment safely.
• Assisted with cleaning and maintaining hygiene standards.

Customer Service Assistant - Quality Foods - Hounslow

(2015-09 - 2016-08)

• Operated tills and processed customer transactions accurately.
• Assisted customers with purchases and product enquiries.
• Maintained stock levels and completed routine administrative paperwork.
• Resolved customer complaints professionally and efficiently.

Senior Customer Care Coordinator - Manipal Hospital - Goa, India

(2009-04 - 2015-09)

• Managed patient registration, appointments, and enquiries.
• Coordinated follow-up appointments and patient transport services.
• Updated patient records and carried out general administrative duties.
• Processed payments and maintained accurate financial records.
• Supported the smooth operation of reception services.
• Ensured a welcoming and professional environment for patients and visitors.

Bachelor of Science (Honours) - Health and Social Science - London School of Social Sciences and Technology (2022 - 2026)

Bachelor's Degree - Commerce - Goa University (2004 - 2008)

Higher Secondary - Our Lady of Rosary Higher Secondary School (2002 - 2004)