Louis Coles

Customer-focused professional with extensive experience in delivering exceptional service and resolving challenging situations. Skilled in maintaining accurate records, updating data, and managing administrative tasks efficiently. Excels in fast-paced environments by prioritising effectively and staying calm under pressure. Committed to ensuring customers receive the support they need while contributing to team success.

Sales and Customer Engagement Executive - Plymouth Argyle Football Club - Plymouth, Devon

(2024-03 - 2026-04)

• Generated new sales opportunities through outbound prospecting, lead generation, networking and targeted outreach.
• Promoted and sold club memberships and supporter initiatives, delivering a high standard of customer service and supporter engagement.
• Managed accurate supporter databases to enhance customer retention and inform targeted engagement strategies.
• Supported matchday activations and club events to improve supporter engagement and enrich overall customer experience.
• Managed the club's social media channels, creating engaging content including video production to increase supporter engagement and promote club initiatives.
• Produced sales and performance reports for management, delivering insights to aid commercial decision-making.

Retail Sales Assistant - Plymouth Argyle Football Club - Plymouth, Devon

(2019-05 - 2024-03)

• Delivered professional and friendly customer service to customers in-store and over the telephone, handling enquiries and assisting with product purchases.
• Processed customer transactions accurately and efficiently, ensuring a positive customer experience.
• Maintained high standards of shop presentation, including stock replenishment, merchandising, cleanliness and organisation.
• Managed high-demand match days in busy environment, ensuring efficient service and attention to detail during increased customer volumes.
• Balanced customer service with daily operations, employing strong communication, teamwork, organisation, and time-management skills.
• Led shifts, coordinated staff, and allocated tasks to optimise shop operations and enhance team productivity.
• Supported the opening and closing of the store, carrying out security procedures including alarm checks and ensuring the premises were safely secured.

GCSE - All Saints Academy Plymouth

Diploma of Higher Education - Media - Plymouth City College