Louis Ferris

I am looking for a full-time position in sales or customer service. I am hard working and reliable and take pride in completing tasks to an exacting standard. I have a proven track record working in customer facing roles, have excellent communication skills and can interact at all levels.

I am self-motivated and love working in a team environment. I am driven by targets and achieving my goals. I have developed my interpersonal skills whilst working with different teams in different environments.

My aim is to further my career in a sales or customer facing environment.

Rental Sales Agent - SIXT - Bristol

(2025-11 - 2026-10)

Rental Sales Agent for the car rental company. Responsible for managing customer interactions on the front desk in Bristol and Bristol Airport. I was targeted with completing transactions, managing customer queries, upselling upgrades and insurance products, and overall ensuring that customers were satisfied with the service I offered. I consistently met and exceeded my personal targets both in customer satisfaction and upsell to existing customers.

Field Sales Executive - YouFibre - Cheltenham

(2025-06)

Field Sales Executive for a full-fibre broadband provider (residential sales). Selling competitively priced 18 month packages to residents at their homes (door-to-door), I created, nurtured and converted a pipeline of leads. I exceeded my weekly targets in 75% of my time with YouFibre, and the average revenue per user (ARPU) of the deals that I closed was £30/month compared to the team’s average of £26/month.

Bar-back - The Ivy Brasserie - Montpellier, Cheltenham

(2023-03 - 2025-01)

Working as a bar-back in a prestigious restaurant, my role was to welcome customers, take drink orders and make recommendations with the intentions of upselling. Support with stock taking and ordering supplies and ensure the standards of cleanliness and hygiene behind the bar. The Ivy was constantly busy, and it was essential to be a team player, hands-on, professional and have a friendly approach to the customers.

I enjoyed solving customer problems and ensuring customers left feeling positive about their experience.

Customer Service p/t - South Lake House

(2022-05 - 2023-03)

Customer Service p/t for a small luxury property. Using my strong interpersonal, customer service and communication skills, I was responsible for organising bookings and enquiries for a luxury short stay rental property. I met and showed the clients around the property and was on call for any problems during their stay.

Bar-back - Dixie’s Bar - Morzine, France

(2025-02 - 2025-04)

Generally helping behind the back-bar whilst I was travelling in Morzine.

Event Steward - The Jockey Club - Cheltenham Races

Working in the VIP area helping the guests enjoy the special event.

6 GCSEs (grade 4) - English, Biology, PE, Art, Design & Technology and Religious Studies