Lubna Yaqoob

Friendly and customer-focused retail professional with experience in fast-paced store environments and strong customer service skills. Proven ability to assist customers, maintain excellent shop floor standards, and work effectively within a team. Brings a positive attitude, strong communication skills, and reliability developed through both retail and professional teaching experience. Dedicated to delivering excellent customer experiences and supporting smooth daily store operations.

Retail Associate - TJX (TK Maxx) - Romford, UK

(2021-01)

• Deliver excellent customer service in a busy retail environment
• Assist customers with purchases, queries, and product information
• Replenish stock and maintain organised shop floor displays
• Support team members to ensure smooth daily operations
• Maintain high store standards and cleanliness

Volunteer Advisor - Citizens Advice Bureau - London, UK

(2020-01 - 2021-12)

• Assisted clients with enquiries in a professional and friendly manner
• Developed strong communication and listening skills
• Handled sensitive information with confidentiality
• Provided support in a busy customer-facing environment

Kindergarten Teacher - Kincaid International School - Bangkok, Thailand

(2015-01 - 2019-12)

• Developed strong interpersonal and communication skills
• Worked effectively within teams and managed busy daily schedules
• Built positive relationships with students and parents

Primary School Teacher (Grade 3) - St. Anthony's High School - Lahore, Pakistan

(2005-09 - 2014-02)

• Demonstrated organisation, patience, and multitasking abilities
• Managed responsibilities effectively under pressure
• Developed strong problem-solving and teamwork skills

Master of Education - Education - University of Education, Lahore (2011-01 - 2013-12)

Bachelor of Education - Education - University of Education, Lahore (2007-01 - 2008-12)

Bachelor of Arts - Arts - University of Punjab, Lahore (2004-01 - 2006-12)