Renae Taylor

A dedicated and empathetic customer service professional with over 4 years' experience across utilities, finance, retail, and care. Skilled in handling complex queries, supporting vulnerable customers, and building long-term relationships. Strong communication skills with a patient, solutions-focused approach. Confident with Microsoft Office and internal systems, adaptable to different customer needs, and proactive in improving service delivery.

Nursery Assistant - St Aubin Nurseries - Barry, Vale of Glamorgan

• Support and care for children aged 4 months – 2 years, ensuring safety and wellbeing.
• Communicate effectively with parents and colleagues to provide consistent care.
• Organise educational and creative activities, demonstrating patience and adaptability.

Customer Assistant - Suntanners - Cardiff

(2020-09)

• Provide excellent face-to-face customer service and support.
• Responsible for opening and closing, including banking and compliance tasks.
• Maintain a welcoming environment and handle queries with professionalism.

Customer Service Advisor - The Target Group - Newport

(2020-09 - 2021-01)

• Assisted customers with mortgage-related queries, ensuring compliance and clarity.
• Delivered accurate information while supporting sensitive and complex cases.

Care Assistant - Waverley Care Centre - Penarth

(2020-02 - 2021-02)

• Supported vulnerable individuals with daily needs in a compassionate manner.
• Ensured dignity, respect, and empathy in all interactions.

Customer Service Advisor - EON Energy - Cardiff

(2018-09 - 2020-02)

• Handled inbound calls, taking meter readings and producing bills.
• Managed queries and complaints effectively, ensuring fair resolutions.

Customer Service Advisor - British Gas Electrical Services - Cardiff

(2017-09 - 2018)

• Booked jobs and sold insurance products to customers.
• Developed strong persuasion and negotiation skills.

Receptionist/Administrator - Elegance Hair & Beauty - Cardiff

(2016-09 - 2017-09)

• First point of contact for customers; managed appointments and enquiries.
• Handled calls, mail, and administration tasks with professionalism.

Hospitality & Entertainment – Hostess, Club Host, Waitress & Play Worker - Various

(2013 - 2019)

• Developed excellent customer-facing, organisational, and multitasking skills.

Bachelor's - Primary Education - Open University (2019)

Level 2 - Child Development (2023)