Renae Taylor
Customer Service Professional
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About
A dedicated and empathetic customer service professional with over 4 years' experience across utilities, finance, retail, and care. Skilled in handling complex queries, supporting vulnerable customers, and building long-term relationships. Strong communication skills with a patient, solutions-focused approach. Confident with Microsoft Office and internal systems, adaptable to different customer needs, and proactive in improving service delivery.
Experience
Nursery Assistant - St Aubin Nurseries - Barry, Vale of Glamorgan
- Support and care for children aged 4 months – 2 years, ensuring safety and wellbeing.
- Communicate effectively with parents and colleagues to provide consistent care.
- Organise educational and creative activities, demonstrating patience and adaptability.
Customer Assistant - Suntanners - Cardiff
(2020-09)
- Provide excellent face-to-face customer service and support.
- Responsible for opening and closing, including banking and compliance tasks.
- Maintain a welcoming environment and handle queries with professionalism.
Customer Service Advisor - The Target Group - Newport
(2020-09 - 2021-01)
- Assisted customers with mortgage-related queries, ensuring compliance and clarity.
- Delivered accurate information while supporting sensitive and complex cases.
Care Assistant - Waverley Care Centre - Penarth
(2020-02 - 2021-02)
- Supported vulnerable individuals with daily needs in a compassionate manner.
- Ensured dignity, respect, and empathy in all interactions.
Customer Service Advisor - EON Energy - Cardiff
(2018-09 - 2020-02)
- Handled inbound calls, taking meter readings and producing bills.
- Managed queries and complaints effectively, ensuring fair resolutions.
Customer Service Advisor - British Gas Electrical Services - Cardiff
(2017-09 - 2018)
- Booked jobs and sold insurance products to customers.
- Developed strong persuasion and negotiation skills.
Receptionist/Administrator - Elegance Hair & Beauty - Cardiff
(2016-09 - 2017-09)
- First point of contact for customers; managed appointments and enquiries.
- Handled calls, mail, and administration tasks with professionalism.
Hospitality & Entertainment – Hostess, Club Host, Waitress & Play Worker - Various
(2013 - 2019)
- Developed excellent customer-facing, organisational, and multitasking skills.
Education
Bachelor's - Primary Education - Open University (2019)
Level 2 - Child Development (2023)
