Lucy Whiles

Throughout my work history, I have consistently demonstrated a strong aptitude for meeting deadlines and excelling in demanding and pressurised situations. I thrive on challenges and embrace change, always striving to maintain an exceptional work ethic. I have a deep desire for personal growth and actively seek out new opportunities to learn and expand my skill set.

In terms of education, I hold a degree in Film Production and have completed A Levels in Media, Film, and English. These academic achievements have provided me with a strong foundation for my professional development. Furthermore, I am proud of my personal accomplishments, including my ten-year practice of Taekwondo, running a small crochet business, and photography.

Recently, I returned to education to pursue an A Level in Business, as I believe in the importance of continuous learning and broadening my knowledge. During my leisure time, I find joy in traveling and discovering new destinations with my loved ones. I have an insatiable curiosity and a thirst for new experiences, which has allowed me to explore a wide variety of places.

Additionally, I engage in hobbies such as digital photography, reading, upcycling furniture, gaming, camping, and maintaining an active lifestyle. Looking ahead, my goals revolve around further enhancing my expertise by pursuing a second degree in Business. On a personal note, I aspire to buy a house and travel more of the world.

Artisan Night Baker at The Street Bakeshop (2023-06 – Present)

• Prepare and bake a wide range of breads and pastries for wholesale Clients and The Street Bake Shop Customer
• Ensure all products are ready and to a high standard for wholesale Clients and The Street Bake Shop Customers
• Maintain a clean and organized bakery
• Prepare and complete daily MEP
• Create new product ideas, test and showcase them to the team
• Keep on top of stock levels and assist with ordering
• Being up to date with food safety standards and ensuring they are applied at all times

Service Delivery Co-Ordinator at Southern Communications Ltd (2023-08 – 2024-06)

• Regularly communicate with clients while exceeding their expectations.
• Effectively provision and communicate the agreed solution of telephone and data products.
• Co-ordination of internal and external resource
• Raising purchase orders and ordering material to be sent to customers.
• Liaising with networks on provisioning orders
• Raising or adding all aspects of the project billing to CRM
• Ensure all new and post-sale orders are dealt with efficiently and promptly.
• Maintain relationships with key partners, ensuring we provide a unified service from supplier to client.
• Develop, implement, and maintain procedures of best practices and standards.

Account Manager at Buyingtime (2023-01 – 2024-08)

• Maximised strategy effectiveness by studying economic indicators, identifying needs and monitoring competition.
• Performed detailed market and competitor analyses to inform digital marketing strategy.
• Identified trends and insights to optimise digital marketing spending and increase ROI.
• Built strong client relationships through comprehensive and regular reporting.
• Reported on effectiveness of digital marketing strategies on periodic basis, offering insights and proposing changes.
• Worked closely across departments to implement latest findings from data and analytics.
• Determined client needs to help tailor client experience and identify cross-selling opportunities.
• Evaluated and negotiated commercial contracts with existing customers to achieve high renewal rate.
• Proposed new solutions to meet changing customer needs and objectives to offer added value.
• Managed campaign budgets and financial projections for accurate reporting of company performance.

Account Executive at Buyingtime Ltd (2022-03 – 2023-01)

• Delivered high level of service to clients to maintain relationships for future business opportunities.
• Built and strengthened relationships with new and existing accounts to drive revenue growth.
• Managed, mentored and assigned tasks to the rest of the campaign team.
• Resolved issues and complaints and escalated major concerns internally.
• Communicated with clients to gauge satisfaction of services and meet needs.
• Determined strategic direction of organisation based on industry knowledge and market research.

Retail Account Co-Ordinator at Westcoast Ltd (2021-06 – 2022-03)

• Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
• Traced delayed or lost shipments to establish next course of action.
• Consolidated packages to reduce shipping costs for valued customers, promoting ongoing working relationships and increased business.
• Documented cargo amount, weight and dimensions to maintain updated records.
• Notified clients regarding status en route and delivery time.
• Provided information to clients regarding postal rates, shipment costs and miscellaneous charges.
• Coordinated with transportation and shipping services to determine logistics details.
• Updated booking system to reflect shipping delays and changes, providing details to customers.

Deputy Manager at Schuh (2020-10 – 2021-06)

• Managed and monitored multidisciplinary teams, providing coaching to consistently exceed KPI targets.
• Recruited and trained driven, dedicated team members, reducing staff turnover.
• Conducted regular audits, maintaining appropriate stock supplies to meet consumer demand.
• Created weekly performance reports, analysing and interpreting data to improve day-to-day business operations.
• Designed employee incentives and recognition schemes to achieve team targets.
• Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
• Upskilled staff through targeted training opportunities, enhancing team capabilities.
• Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
• Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
• Planned and managed resources and budget to support and deliver objectives.
• Developed team's product knowledge, resulting in increased store sales.
• Completed opening and closing procedures each day.
• Monitored market trends, taking action to guarantee store remained competitive.

Trainee Manager at Schuh (2020-02 – 2020-10)

• Managed store inventory by directing routine stock control procedures to maximise sales opportunities.
• Recruited and trained staff members, leading by example to consistently elevate store standards.
• Performed various store operations including opening and closing procedures, product display management and budget control.
• Led briefings to improve store-wide communication.
• Resolved complex disputes and handled product returns with professionalism, offering practical solutions to maintain customer satisfaction and uphold stellar reputation.
• Conducted staff appraisals and promoted ongoing professional development.
• Inspired team to represent brand with enthusiasm by maintaining high standards.

Sales Assistant at Schuh (2019-10 – 2020-02)

• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Accepted and processed cash, card and mobile payments using POS systems.
• Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
• Provided excellent sales services by offering bespoke product advice to meet exact customers' needs.
• Increased seasonal event sales through targeted selling in line with current marketing initiatives and promotions.
• Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides.
• Shelved and merchandised new products in visually appealing, organised displays to engage customers.
• Used product knowledge, sales abilities, and customer relations skills to drive substantial profit increases.
• Maintained impeccably high standards of store presentation and hygiene through cleaning.
• Received and processed product returns.
• Worked energetically to maintain efficient operations during peak trading hours.
• Consistently delivered revenue and performance KPI targets through outstanding retail service and sales abilities.

A-Level in Business Studies – Open College (2023-05)

BA in Film Production – University of Gloucestershire (2015-09 – 2018-06)

A-Level in Film Studies – Queen Marys College (2013-09 – 2015-06)

A-Level in Media Studies – Queen Marys College (2013-09 – 2015-06)

A-Level in English Language – Queen Marys College (2013-09 – 2015-06)

AS-Level in English Literature – Queen Marys College (2013-09 – 2014-06)

BTEC Level 2 in Media and Communications – Queen Marys College (2012-09 – 2013-06)

GCSE – Brighton Hill Community College