Luke James

Currently working as a Retail Supermarket Department Manager, looking for a new career path and opportunities for growth.

Team Manager - Tesco - Sunbury

(2020-04)

• Lead a team of up to 200 colleagues across multiple departments, with responsibility for performance, recruitment/interviewing, training, development and day-to-day operations.
• Manage departmental KPIs and implement action plans to improve operational and commercial performance.
• Plan labour and resources to meet customer demand while maintaining productivity and cost targets.
• Analyse performance data to identify operational issues and implement improvements.
• Lead the implementation of company-wide initiatives and operational changes.
• Responsible for maintaining health & safety, compliance and operational standards.
• Self-motivated- excellent time management. Efficient organisation of key tasks and roles.
• Experienced in problem solving. Proactive in resolution of issues, both staff and customer related.
• Confident communicator. Experienced in talking face to face and supporting team individuals.
• Liaise and collaborate with day and night teams. Ensured key management information was disseminated.
• Able to work well under pressure. Able to meet and exceed business KPIs.
• Organisational, IT and admin skills – overview and implementation of stock management data, responsible for managing and tracking staff rotas and holidays.

General Assistant - Tesco - Sunbury

(2016-11 - 2020-04)

• Team work – Developed key skills and worked successfully within a team. Provision of quality customer service. Exceeded assigned key tasks.
• Received positive feedback from management and customers for professional approach. answering customer queries as well as undertaking tasks above expectations.
• Offered Leadership training (Tesco Management Programme) within months of joining the team.

Level 3 BTECs - Business and IT - Strode's College (2016-09 - 2018-07)

GCSEs - Matthew Arnold School (2011-09 - 2016-07)