Sumaya Arshad

Confident, hardworking, and approachable, with strong customer service and communication skills. I enjoy helping customers, working as part of a team, and creating positive experiences in fast-paced environments. Reliable and organised, with the ability to adapt quickly to new situations and learn new skills. I bring a positive attitude to the workplace and always aim to be friendly, professional, and supportive while contributing to a team.

Receptionist/Customer Service Support - Synergy Dental Clinic

(2025-07)

• Gained insight into a fast-paced professional environment by working with dentists, nurses, and administrative staff, while developing attention to detail through observing procedures and hygiene protocols.
• Strengthened communication and teamwork skills through interactions with staff and patients in both clinical and administrative settings.
• Welcomed customers professionally and managed bookings.

English Tutor in EAL Programme - Swanshurst Sixth Form

(2024-11 - 2025-06)

• Tutored students facing challenges with English language and literature.
• Supported pupils new to the UK with language acquisition and academic integration.
• Collaborated with peer mentors to support student progress and enhance learning outcomes.

Retail Sales Assistant - British Heart Foundation

(2024-01 - 2024-05)

• Delivered friendly and efficient customer service in a busy store environment.
• Assisted with organising and sorting donations.
• Worked as part of a team to maintain high standards of stock organisation and shop floor presentation.
• Operated tills accurately and followed store procedures.

A Levels - Law, Psychology, and English Literature - Swanshurst Sixth Form (2024 - 2026)

GCSEs - Eden Girls Leadership Academy (2019 - 2024)