Trainee Sales Assistant Manager at Betfred (2025-08 – 2026-03)
- Customer Service & Sales: Welcoming customers, explaining odds, taking bets, and paying out winnings on both sports and gaming machines.
- Cash Handling & Administration: Balancing daily takings, handling cash responsibly, and ensuring accurate records for profits and losses.
- Operational Compliance: Adhering to strict betting regulations, such as age verification, and reporting suspicious betting patterns.
- Shop Maintenance: Keeping the shop clean, tidy, and well-stocked with betting slips, pens and promotional materials.
- Technical Support: Operating and troubleshooting on-site equipment, including EPOS systems, satellite TV, and gaming terminals.
- Performance Tracking: Driving sales to meet profit targets and promoting new betting products.
Sales Assistant at Pep & Co (2019-10 – 2020-02)
- Processed cash and card payments during busy shopping periods to minimise customer waiting times.
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
- Addressed and resolved complex customer complaints in a calm, efficient and friendly manner.
- Kept a clean, smart professional appearance, maintaining a polished company image.
- Inspected stockrooms regularly to ensure they were organised, clean and secure.
- Opened new merchandise boxes and stocked sales floor racks and shelves with latest items.
- Kept sufficient inventory supply and stock on shelves and in storerooms.
- Performed closing duties such as cleaning windows and floors, securing shop premises and cashing up tills.
- Hitting store targets
- Opened up shop
- Received, processed and organised deliveries within tight deadlines.
Voluntary Shop Assistant at Costcutter (2017-06 – 2017-07)
- Till work
- Cash handling
- Stocking shelves
