Maggie Williams

Working consistently from the age of 13 has certainly give me a very strong work ethic, and a drive to always give my best in any position that I work in. From 18 the drive was out of a desire to travel, which I have done extensively in my life, having lived and worked in 4 other countries outside of the UK, from Europe to Asia. I think my experiences have given me a unique ability to really adapt myself into any work and social environment.

From a relatively young age I have regularly taken on the management role mantel, which in itself was a learning curve, as there is often a stigma and snap-judgement made about younger people in managerial positions. This only pushed me to work harder, prove myself and constantly invent creative ways to improve, adapt and cultivate more knowledge. A personal goal of mine has always been to become my own boss and to find something that I'm passionate about and turn it into a business of my own with full creative freedom.

I can now confidently say that I have done that, and the world is my clam, my oyster, my golden road and every other cliche phrase I can think of! It can only improve from here

Conjuration Crafts

Self-employed- Nov 2021 - Present 

Ecommerce Business Owner

Featuring all things nerd related, this RPG inspired store has a wide range of unusual products to suit your table top needs.

INSURE & GO INSURANCE SERVICES LIMITED l

Call Centre Agent

Jan 2020 - Feb 2022 · 2 yrs 2 months

Handling calls regarding travel insurance

Logging, processing and handling of claims

Financial Assistant

Jun 2020 - Jan 2021 · 8 months

-Temporary role created from necessity during pandemic-

Sole handling of BACS refunds throughout entire company

Liaising with the financial team and administrative department heads

Collecting, handling and organising sensitive data in a secure spreadsheet

Call-backs with customers from complaints-

MAPFRE

Data Protection Officer Assistant

Mar 2021 - Oct 2021 · 8 months

-Secondment role, required to keep up with company demand-

End to end management and fulfilment of Data subject access requests

Management of the data protection mailbox

Ensure compliance with General Data Protection Regulations

CLBS Ltd- Chiang Mai, Thailand

International team leader 

Feb 2017 - Oct 2019 · 2 yrs 9 months

Team leader for the UK and Thai team in a large multi-national virtual secretary call centre

Managed an ever-growing team, handled their training, assessments and individual aid

Liaised with fellow team leaders to ensure smooth running of day to day tasks

WHITE VINE HOUSE LTD

Boutique hotel & restaurant manager 

Sep 2015 - Sep 2017 · 2 yrs 1 months

Due to the financial success following changes that I implemented in the restaurant the company was able to achieve their goal of being in a position to sell. Responsibilities included:

Book keeper/sole accountant

Hiring and training of all staff

Bookings manager and guest liaison

Day to day management of the business

All creative design work & Social media manager

Created seasonal offers, new products and music nights to improve revenue and local awareness

University of Winchester

Bachelor of Arts - BA, English Language and Literature

Sep 2009 - May 2012