Mahi Ramchurn
Customer Support
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About
Detail-oriented Bookkeeper with 10+ years of experience in financial recordkeeping, reconciliation, and reporting. Proven ability to manage accounts payable, ensure data integrity, and establish robust financial procedures. Possesses strong customer service, communication, and organizational skills from previous retail roles, adept at building customer relationships and handling transactions.
Eager to leverage meticulous attention to detail and dedication to customer satisfaction to excel in a Customer Support role at Lloyds Banking Group.
Experience
Bookkeeper - gynch shaw Maurice & co - New Southgate, Enfield
(2020-09)
- Ensured accuracy and meticulous detail in all record-keeping activities
- Tracked all incoming income and outgoing expenses diligently
- Generated comprehensive financial reports for management review
- Established robust procedures for financial authorization and recordkeeping
- Conducted regular reconciliations of bank accounts against ledger entries to verify accuracy
- Monitored financial statements for any discrepancies, ensuring data integrity
- Accurate financial reporting is critical for any business, providing a clear picture of the company's financial health.
- Recorded and verified all incoming invoices, ensuring proper documentation
- Scheduled and processed timely payments to suppliers
- Reconciled accounts payable ledgers to confirm that all payments are accounted for and properly posted
Sales Assist - HIDE & SEEK KIDS' FASHION - Woodgreen, London
(2012-11 - 2016-04)
- Mastered store opening and closing procedures, managed cash handling, and executed effective merchandising strategies
- Engaged customers by providing assistance with merchandise selection, accessory pairing, and completing purchases
- Processed product returns efficiently, adhering to store policies
- Drove increased sales during seasonal events through targeted selling, aligning with current marketing initiatives and promotions
- Cultivated positive customer relationships to enhance loyalty and retention
- Applied a proactive and enthusiastic attitude to all assigned tasks
Education
Diploma - Tax Accounting - in-view (2024-05)
Diploma - Sage 50 Accounts (2025-09 - 2026-09)
Level 2 - Bookkeeping - Pitman Training Centre (2012-05 - 2013-05)
Diploma - Accounting and Finance - Swami Dayanand Institute of Management (2007-03 - 2008-03)
GCSE & A-Level - Universal college (2005-11 - 2026-11)