Mahyuddin Bhatti

Customer Service Adviser

Talent

LeekMember since July 4, 2026

AccessExcel

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About

An experienced good worker, with over 7 years' worth of work experience. Proven track record of success, including extensively improving efficiencies within my current organisation through the implementation of new indexing and filing systems. Also have a wealth of experience with regards to effectively liaising with multiple stakeholders around the business on a number of different projects.

Insightful Customer Service

Advisor successful maintaining loyal customers and providing exceptional services. Skilled in project management, organisation and communication.

Experience

CUSTOMER SERVICE ADVISER - POST OFFICE (ZCO GROUP) AND SHOPE SIDE - Poulton Le Flyde, United Kingdom

(2025-09)

POSTAGE (MAIL)- Royal Mail, Dpd, Every and parcel force
Stamps selling and up-to-date stoke
BANKING
Daily and Business banking
Cash withdrawal, cash deposit and cheque deposit
Travel Service
Foreign currency (sell and buy back)
Foreign currency online order
Travel money card
Travel insurance
Money Transfer (Weston union, Money gram)
Application for New driving license
Renewal driving license
Applying for a new log book
Road tax payment
Tax change classes
Passport Application (Passport paper base check and send, DIGITAL form fillup, check and send)
SHOP SIDE SUPERVISOR
Preparing Daily, Weekly, Monthly Sales Report Digitally as well as Paper base
Ordering stock online and maintaining up-to-date
Checking stocks of date about expiry and fill according to requirement
Serving customers and sorting out any issues regarding the product
Providing accurate and profitable advice and service according to customer requirement and right
Provided focused and friendly service to all customers, obtaining quotations and assisting with queries

CUSTOMER SERVICE ADVISER - POST OFFICE (IE GROUP) - Bury

(2025-01 - 2025-08)

Maintained in-depth levels of product knowledge and used this to provide excellent service. Supported shop operations by helping management, meeting personal targets and upholding policies. Scanned incoming documentation into company database for easy access and distribution. Delivered exceptional customer excellence in omni-channel contact centre for inbound calls, outbound calls and digital communication channels.

POSTAGE (MAIL) SERVICE
Stamps selling and up-to-date stoke
BANKING
DAILY PERSONAL AND BUSINESS BANKING
Cash withdrawal, cash deposit and cheque deposit
TRAVEL SERVICE
MONEY TRANSFER
Weston Union
BILL PAYMENT
Water bill, Council bill, Electricity bill
DVLA SERVICE
PASSPORT SERVICE
SHOP SIDE SUPERVISOR RESPONSIBITIES
Preparing Daily, Weekly AND Monthly Sales Report Digitally as well as Paper base
Ordering stock online and maintaining up-to-date
Checking stocks of date about expiry and fill according to requirement
Serving customers and sorting out any issues regarding the products
Royal Mail, Dpd Parcel, Every Parcel and Parcelforce Parcel

Shop Assistant - HAYHURUTS STORE - Bury

(2024-09 - 2025-02)

Cash handling
Ordering store goods online and checking stock and up-to-date information
Parcel handling
Payment taking and providing service to customers
Fill all stuff at their right place and keep them up to date
Lottery, newspaper, magazine and drinks

WAREHOUSE ASSISTANCE - UK GOOD DEALS - Preston

(2024-04 - 2024-07)

Checking all stock on system software and verifying the store room
Order new stocks online
Operated managed complex customer issues to successful resolution
Registers with accuracy and processed cash and card transactions
Streamlined responses to emails, improved response time significantly
Designed training programmes for enhanced team performance
Build relationships with customers through friendly interaction and assistance
Customers to make informed purchasing decisions
Sourced over 300 qualified sales leads using various online channels and targeted campaigns
Converted 30% of all cold calls into sales presentations to drive further business development
Operated forklifts in and around warehouse, improving efficiency and good regard for safety
Provided assistance and support regarding cash reconciliation, till balancing and customer service
Liaised with warehouse operations to oversee import/clearance processes and expected delivery dates
Completed PAT testing for range of businesses, from retail shopfronts to large-scale warehouses
Extended additional assistance to students learning English as second language to improve reading, writing and understanding basic concepts
Used warehouse management software to store data regarding cargo and movements
Assisted with management of logistical, warehouse and stock control processes, improving efficiency and reducing waste

Electical Supervisor - KTPL GEOUP - Bharuch, India

(2018-09 - 2024-02)

Managed the operational delivery of complex HV and LV system installs for commercial facilities, managing budget allocation and install timescales
Planned testing requirements for completed works in consultation with ELECTRICAL SUPERVISOR and external contractors, ensuring compliance with performance and safety standards
Undertook some maintenance work, being the go-to person for all engineers for any issues out of their reach
Conducted electrical testing and liaised with subcontractors, residents and clients
Carried out pre and post inspections of electrical elements of a site, recording inspection results
Managed electrical install, repair and maintenance work across5 + sites concurrently, consistently meeting project timescales
Took accountability for the supervision of all staff within the area and other site staff as required
Cultivated high-performing team mentality through regular 1:1 supervision, performance appraisals and staff incentives, increasing productivity and employee retention