Mansi Khonde

Confident, digitally savvy professional with a strong customer-facing and problem-solving background, seeking a Customer Assistant role in Fashion, Home & Beauty at M&S. Experienced in working in fast-paced, high-demand environments, communicating clearly with stakeholders, using digital systems to enhance service delivery, and maintaining high standards under pressure. A resilient team player who is flexible, well-organised and enthusiastic about fashion and retail, with a track record of exceeding targets and supporting colleagues to deliver great outcomes.

Customer Service Associate - Westside - India

(2023-06 - 2023-12)

• Helped customers on the shop floor, understanding their needs and recommending suitable clothing to match their style and requirements
• Drove sales by promoting on-trend and fashionable products, acting as a confident brand ambassador for the store
• Delivered five-star service in a high-demand, fast-paced environment, staying efficient and accurate even under pressure
• Used in-store digital tools and devices to support and enhance the customer experience
• Worked as part of a positive, energetic team, supporting colleagues to keep the store moving with purpose
• Stayed flexible across duties and busy periods, adapting quickly to where support was needed most

Bachelor of Engineering - Electronics and Communication Engineering - Shri Ramdeobaba College of Engineering and Management (2019 - 2023)

HSC - Shivaji Science College (2016 - 2018)