Pamela Wade

I’m a vibrant and professional Ex customer service representative. After successfully running my own customer service business from home for for years I completed a couple years reception and admin experience in hospitality. The pandemic shifted my focus and helped me realise I wanted to further my studies.

I’m now a part time social science student with great transferable skills of communication, organisation and time management. I work well independently and as a part of a team and would appreciate the opportunity to give professional feedback on products and services. Others mostly see me as friendly, compassionate and reliable.

Work Experience

Woodbury Park Hotel -Receptionist /Administrator-November 2019- September 2020

• Providing a professional and welcoming reception service. - Booking reservations, online and telephonically. - Processing arrivals and departures. - Processing payments’, booking restaurant’s and other activities. - Managing in coming emails and customers service requirements. - Banking and general administration work.

Office Angeles Exeter -Receptionist/Administrator/Customer Service Professional: Oct 2014 – To Date

Key responsibilities

• Providing a professional and welcoming reception service. - Managing email correspondence. - Managing all incoming telephone calls by channeling to appropriate departments or recording detailed messages. - Maintaining the presentation of the reception area. - Making sure that all visitors sign-in using the correct procedure. - Carry out routine administrative duties, including photocopying and managing filing systems.
• Administer and manage the petty cash system.
• Maintain supplies of equipment and stationery and make these available to departments as requested. - Handle all incoming/outgoing post. - Maintain and arrange meeting rooms and catering thereof. - Assist in any additional administrative duties where needed.

Customer Service Representative - Arise UK- Oct 2014 – April 2018

Part time Humanities and Social Science BA honours student through Open University.