Experienced Customer Service and Healthcare professional with over 5 years of experience working in hospital and patient-facing environments. Skilled in providing high-quality support to patients and customers in fast-paced settings, handling enquiries, and ensuring excellent service delivery. Confident communicator with strong problem-solving abilities and a professional approach to customer care and confidentiality. Able to work effectively as part of a team and under pressure
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I am a hardworking Hospitality professional with over 5 years of experience in customer-facing roles within restaurants, cafés, and hotel environments. I am confident in delivering excellent customer service in fast-paced settings, working well under pressure, and ensuring a positive experience for all guests. I am a reliable team player with strong communication skills and a professional attitude.
Provided excellent customer service in a busy hospitality environment
Welcomed and assisted guests, ensuring a positive customer experience
Took orders and handled payments accurately
Served food and beverages following hygiene and safety standards
Resolved customer complaints professionally and efficiently
Maintained clean and organised working areas
Worked effectively as part of a team in a fast-paced environment
Supported daily operations during peak hours
Completed secondary school education in Portugal
Studied core subjects including Portuguese, Mathematics, and English
Developed communication skills in Portuguese, English, and Spanish
Multilingual: fluent in Portuguese and English , Spanish
