Experienced sales, customer service, and branch operations professional
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Experienced sales, customer service, and branch operations professional with supervisory and junior management experience. Skilled in retail banking, customer support, cash handling, compliance, referrals, and team coaching. Adaptable, hardworking, and confident working under pressure while maintaining strong service standards and supporting colleagues.
Customer Service Representative / Individual Authority Holder - Co op Bank - Ealing
(2012-03 - 2026-06)
Working within Co op Bank for 10 years, I supported customers across personal banking, account services, complaints, bereavements, and power of attorney cases. I oversaw personal banking activity within the branch, including current accounts, packaged accounts, savings accounts, credit cards, and customer referrals, ensuring processes were followed accurately and customers received clear, compliant, and professional support. As an Individual Authority Holder / Deputy, I authorised CHAPS payments, high risk transactions over £20,000, banker's drafts, funds transfers, and balance reserve activity under dual control.
I was also responsible for key operational checks including key registers, cash bundle sign offs, cash deliveries, daily work checks, panic alarms, grey procedures, and fire alarm checks. For nearly two years, I took responsibility for the day to day running of the Co op Bank Ealing branch during a period without a dedicated Branch Manager and while the branch was consistently understaffed. This included maintaining service standards, supporting colleagues, managing branch priorities, completing daily huddles to cascade network and branch updates, and ensuring mandatory t
Trainee Postmaster - Post Office
(2011-04 - 2012-02)
Working as a Trainee Postmaster, I developed knowledge of Post Office products, services, systems, and branch operations. My role included learning opening and closing procedures, complaints handling, cash management, stock control, sales, service delivery, and daily branch processes. I also gained experience using Post Office IT systems, handling cash deliveries and stock returns, carrying out stock takes, investigating cash differences, reading management reports, and planning rotas to maximise staff availability during peak times.
Senior Sales Negotiator - Newington Estates
(2007-04 - 2010-07)
Working as a Senior Sales Negotiator, I supported sales growth, rental income, and customer experience within the residential lettings market. This was a client facing role requiring strong communication, sales, marketing, negotiation, and property management skills when working with landlords, tenants, and prospective clients. I managed the lettings process from property instruction through to tenancy agreement, including property visits, collecting property information, arranging photography, estimating rental income, marketing rental properties, negotiating offers, tenant referencing, credit checks, ID checks, rent collection, and tenancy agreements.
