HMCTS (Ministry of Justice)- Leeds (Interim)
Digital Support Worker- December 2023- March 2024
Cabinet Office- London,UK, (Contract)
Digital Business Analyst-May 2023 to August 2023
Key Responsibilities
- Business needs analysis: understand the existing learning ecosystem of the organisation, identify key areas of improvement, gather detailed requirements from stakeholders, and translate these needs into functional requirements for the learning management system (LMS) project.
- Market research: collect and assess information about the LMS market, including current trends, leading vendors, key features provided, and price points.
- Project planning: develop a detailed project plan outlining the tasks, timelines, resources, and budgets required for the discovery phase and the subsequent phases of the LMS project.
- Vendor evaluation: identify potential LMS vendors and evaluate them against the requirements gathered. This will involve coordinating demos, meetings, and scenario-based assessments.
- Risk assessment: identify potential risks in the LMS integration, such as data migration issues, user adoption challenge, integration with existing systems, and propose mitigations for them.
- Documentation: develop comprehensive documentation including business cases, functional requirement documents, vendor evaluation matrixes, and risk management plans. These should be ready for audit trail and future references.
- Stakeholder management: regularly inform stakeholders about the project status and obtain their buy-in on key decisions related to the LMS project.
Capgemini- UK
Technical Business Analyst- Data & Analytics & DevOps Domain January 2022 to May 2023
Working as a Technical Business Analyst in Data & Analytics area in various projects ranging from Live Data Migration, Reporting & Dashboarding, Software development and DevOps for public sector clients where I am responsible for
- Identify and evaluate business processes for RPA suitability, using a deep understanding of the business operations and the potential for cost-saving and efficiency gains. Elicit detailed process requirements from process owners and other stakeholders to ensure that automations meet business needs. Identifying, managing and mitigating risks and issues throughout the delivery lifecycle
- Ensure functional analysis and design, utilising different methodologies i.e. Use Cases, Business Process Modelling within an Agile Project environment
- Establish and maintain client relationships.
- Bridge the gap between the business and IT and Business Reviews.
- To Be process design: define future state processes
- Target operating model experience
- Define implementation roadmap for process and IT changes
- Extensive experience in process re-engineering and/or Business analysis - (As Is analysis and To Be design)
- Presentation of processes and business requirements to senior stakeholders using excel and PowerPoint
- Critical thinking is key – after analysis; conclude and propose a strategy to reduce risk exposure.
- Managing new project requests and facilitating the prioritisation of such requests, liaising with IT for estimates, tracking progress against the project plan, providing regular updates to all stakeholders, logging and managing project issues.
- Business analysis – compiling and maintaining project documentation such as business specifications, test packs, and project plans, planning and coordinating UATs, obtaining necessary sign offs, and managing implementations.
Alexander Mclean- Manchester, UK
Business Analyst (Contract) 2019 (January-June)
Responsible for developing and implementing a new Learning Management System (LMS) within the department of a £8m organisation within the Training and Education Industry.
Key Contributions:
- Launching LMS with much improved user experience migrating 3000 students, increasing referral sales by 6%.
- The value-added video portal feature was added, enhancing e-learning which reduces training time by 2-weeks.
Npower - Leeds UK
Senior System Analyst, 2019 to 2021
Conduct root cause analysis to detect and resolve metering issues to assure optimum performance of all relevant systems.
Maintain SMETS 1 assets to assure customers receive accurate bills based on actual readings. Ensure timely issuance of bills to clients by keeping company’s systems, including SAP CRM, SAP ISU, MDMS and HES in proper working condition and as per company’s guidelines.
Key Contributions:
- Track performance of team members and identify as well as address areas of concerns/improvements to enhance overall team performance by 20%.
Almond Media Ltd. – Leeds, UK
Business Analyst (Contract), 2018
- Conduct reviews and assessments of financial crime and risk controls, processes, and systems within the organisation.
- Analyse data and information to identify potential financial crime risks and vulnerabilities.
- Monitor and evaluate the effectiveness of existing risk management strategies and make recommendations for improvement.
- Develop and document policies, procedures, and guidelines to support financial crime and risk management objectives.
- Collaborate with cross-functional teams to implement measures to prevent, detect, and respond to financial crime activities.
- Stay updated on regulatory requirements and industry best practices related to financial crime and risk management.
- Provide training and guidance to staff on financial crime and risk-related matters.
- Conduct investigations into suspected financial crime incidents and prepare detailed reports on findings.
- Administer risk assessment exercises and develop risk profiles for various business areas.
- Assist in the development and delivery of management reports related to financial crime and risk review activities.
Npower, Leeds, UK
Business Analyst, 2016-2017
Develop Business Case and Business Requirements Specification for Headend System, Elicit and Document requirements, Compile a detailed cost vs benefit analysis.
Business Process Improvement for Customer Relationship Management System, engaged with senior stakeholders to discuss process issues, and documented use cases and process flows.
Key Contributions:
Take ownership and resolve complex billing and SAP exceptions resulted increased manhour efficiency by 20%
Data Business Analyst, 2010 to 2015
Monitor energy consumption as well as collect, interpret, and validate data to ensure reliability and accuracy of records.
Review energy consumptions by interpreting complex data through utilisation of key formulas and statistical software named MANVAL.
