Marie Sandean
Customer-focused professional with experience in customer service, retail, and financial services
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About
A friendly, motivated, and customer-focused professional with strong communication and teamwork skills. Experienced in customer service, retail, and financial services, with a proven ability to adapt to fast-paced environments and deliver excellent service. Openminded and persistent, I enjoy working with people, solving problems, and continuously developing my skills.
Experience
Senior Associate - SS&C Financial Services
(2022-04 - 2025-06)
- Acted as a key liaison between internal teams, resolving client correspondence issues and ensuring queries were managed efficiently and accurately.
- Handled sensitive and confidential information in line with compliance regulations.
- Supported multiple departments by coordinating documentation, processing requests, and ensuring clear communication between teams.
- Maintained first aid responsibilities, including equipment checks and responding to incidents.
- Improved processes by identifying and resolving recurring issues in client communication.
Team Member - BP Boreham
(2018-02 - 2021-10)
- Delivered excellent customer service, responding to enquiries and resolving complaints with patience and professionalism.
- Built rapport with regular customers, ensuring a welcoming and supportive environment.
- Supported daily operations including stock, food service, and maintaining health and safety standards.
- Worked flexibly across roles, demonstrating adaptability in a fast-paced environment.
Sales Advisor (Christmas Temp) - Pandora
(2017-11 - 2017-12)
- Assisted customers with purchases, providing tailored advice and solutions.
- Handled complaints and queries in a calm and professional manner.
- Achieved sales targets through strong product knowledge and customer care.
Sales Assistant (Christmas Temp) - NEXT
(2016-11 - 2017-01)
- Supported customers with purchases, exchanges, and enquiries, ensuring positive experiences.
- Assisted in store organisation, presentation, and resolving customer issues promptly.
Server & Assistant - Pizza Hut
(2015-03 - 2015-10)
- Delivered customer service in a busy environment, handling cash, orders, and complaints effectively.
- Ensured a safe and welcoming environment for customers and staff.
Event Team Leader / Member - World Travel Market (London Excel) - London
(2014 - 2017)
- Guided attendees, responded to enquiries, and supported large groups of customers.
- Led small teams, providing direction and problem-solving support.
- Developed strong communication, organisation, and leadership skills.
Education
C&G Level 3 Extended Diploma - Travel & Tourism - Chelmsford College
C&G Level 2 Award - Air Cabin Crew - Chelmsford College
BTEC Level 1 Award - Personal Safety Awareness - Chelmsford College
BTEC Level 2 First Diploma - Travel & Tourism - Chelmsford College
Gateway Level 1 Award - British Values - Chelmsford College
Ascentis Level 1 Award - Internet Safety for IT Users - Chelmsford College
TEKS Vocational Certificates - Level 2 & 3 - Chelmsford College
GCSEs - English Language, English Literature, Maths, Science, History, ICT, Geography, RE, French - St Benedict's Catholic College
