Head of Operations
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Extensive experience in heading thriving, multi-faceted businesses with a clear vision and a collaborative approach. Very comfortable managing multiple departments, projects and teams at all levels. Solidifying the foundations of daily operations and positioning the teams and the business for growth and expansion. Proven track record of sales and conversion growth.
Head of Operations - Grounded Café Bars
(2025-05)
Responsible for 8 stores generating £7m + in annual revenue. Delivering growth in like for like sales and EBITDA.
Operations Manager - Oowee Diner & Oowee Vegan
(2023-04 - 2025-05)
Overseeing the day-to-day operations of 7 sites across 2 brands with direct accountability for the p&l of this leading QSR brand. Managing a pool of talented General Managers and Kitchen managers, through continuous development and regular reviews. Maintaining and evolving the highest standards in quality and practices with a guest obsessed focus. Juggled multiple projects and challenges simultaneously with a strategic approach to problem solving and risk aversion.
Head of Operations - The Hideaway Group Ltd
(2020-05 - 2023-04)
Heading the brand vision and values of constant development, hard work and honesty, we took an independent new initiative to a well known, reputable and successful eatery. Juggling all the aspects of daily operations, together with product and brand development, marketing and rollouts of 5 local businesses. Adapting to "a new normal" during Covid we expanded into dark kitchens as well as the casual dining restaurant in a prominent area in Bristol.
Head of Group Operations - Aqua
(2015 - 2020)
As part of an executive team we oversaw a group of 7 premium casual dining restaurants. Developed the brand and the products together with steps of service. Rolled out comprehensive team training material. Accountability for group's P&L. I was responsible to contract out all maintenance and compliance work. My role involved a main focus of maximizing margins and profit conversion.
Openings Head Chef - Wagamama
(2013 - 2015)
Following the successful turn around of one of Bristol's problem sites, I got involved with training new managers and new openings in the south west region.
Area Boh Operations - La Tasca
(2010 - 2013)
Working closely with the regional operations manager I was directly responsible for a cluster of sites ranging between 12 to 18 restaurants. My role was responsible for all boh operations and the financial performance of our sites. We helped improve our clusters' performance from poorest to best in the company, was awarded multiple recognition awards and represented the company in multiple nationwide marketing campaigns.
Boh Operations - Zizzi
(2009 - 2010)
Overseeing an area of approximately 9 sites with a focus on Kitchen management and food quality. I was responsible for the hiring and training of all kitchen managers and coached the teams through their daily boh operations. During this time we elevated the quality of the food, team stability and profitability across the area, winning multiple recognition awards nationally.
General Manager – Ops Manager - Crystal Leisure
(2007 - 2009)
Started off early in the year looking after a new opening project in Bristol. My role then evolved into overseeing a group of 4 restaurants and 2 sell on projects and being directly responsible for their financial performance.
(2005 - 2007)
During this time I helped a local entrepreneur to open and run 3 independent sites in Bristol. This was a huge learning curb for me due to the variety of roles that I was allowed to be involved with
