Head of Service and Operations
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My recipe for leadership success can be characterised using a unique blend of organic assertiveness and enthusiasm and a pinch of creativity, all mixed in with some hard work and continuous learning. This has allowed me to inspire and motivate large teams while maintaining a steadfast focus on achieving results that contribute to the financial success of a business.
My experience portfolio extends to a multitude of senior leadership roles in Customer Service, Operations, Customer Experience, Contact Centre Management and Demand Management and I have been lucky enough to nurture my career in FTSE 100 and Global Businesses within real estate, PBSA and automotive industries.
Oh and I’m also a change management practitioner!
Head of Demand Management - Ayvens Group.
Accountable for Resource Planning and Forecasting, Knowledge Management (including Failure Demand Analytics) and Business Readiness Functions
Head of Customer Experience - Ayvens Group (Formerly Ald Automotive)
Accountable for the delivery of Corporate and Retail Customer Journey Mapping and the generation of Customer surveys/feedback that turns insight into action.
Head of Operations - Unite Students (PBSA)
Accountable for the Service, Sales and Safety of 4000+ student homes across multiple purpose built properties.
Other notable roles:- Head of Service Centre, Regional Manager of Keyworker Accommodation, Area Operations Manager
5x A Levels and 11x GCSES
