Mark Cobb
IT Professional
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About
Proactive IT professional with over 25 years of experience in account management, client services, and technical leadership. Skilled in building strong client relationships, identifying business opportunities, and delivering tailored IT solutions that drive value. Adept at aligning technical expertise with sales initiatives, ensuring customer satisfaction and revenue growth.
Experience
Acora One (formerly Computer Service Centre)
Head of Client Services
May 2022 – December 2024
Managed strategic accounts, ensuring customer satisfaction and retention.
Oversaw sales and marketing, achieving KPIs for opportunity management and GM.
Identified client IT needs and positioned tailored solutions, including SaaS and cybersecurity.
Supported team members with account strategies and technical expertise during engagements.
CSSCloud Ltd
Client Services Director
April 2016 – May 2022
Built and nurtured relationships with key clients, identifying upselling opportunities.
Developed and presented customised IT proposals to business owners.
Led client onboarding, ensuring seamless service delivery and positive experiences.
Mayday Office Equipment Services
Head of IT
2010 – 2016
Collaborated with the copier sales team to identify and pursue new business opportunities.
Delivered IT consultancy services, emphasising the value of solutions.
Presented technical solutions to prospective clients, bridging sales and technical needs.
Education
GCSEs (8) inclusive of English & Maths
Microsoft Certified Systems Administrator (MCSA)
ITIL V3 Foundation
CompTIA A+ Certified
CompTIA Security+ Trained
ILM Level 3 & 5 Leadership Training
