Raman Margamwar

15+ years in hospitality across front office, guest relations and hotel sales, with a consistent record of elevating guest satisfaction and driving business results.

General Assistant at Glenfinnan House Hotel (2025-01 – 2026-01)

• Delivered exceptional customer service to hotel guests.
• Assisted with front-of-house and food & beverage operations.
• Carried out housekeeping duties, including room servicing and turnaround, to uphold high cleanliness standards.
• Maintained cleanliness and presentation standards throughout the hotel.
• Supported daily hotel operations and ensured a welcoming environment.

Front Desk Executive at LP Hotel (2024-01 – 2025-01)

• Managed guest check-in and check-out efficiently.
• Handled reservations, enquiries, and guest requests.
• Resolved guest concerns professionally and promptly.

Sales Executive at Marriott International (2023-01 – 2024-01)

• Generated corporate and leisure business opportunities.
• Managed client relationships and negotiated hotel contracts.
• Prepared sales proposals and conducted site inspections.
• Coordinated with operations to ensure successful event execution.
• Achieved sales targets while maintaining Marriott brand standards.

Customer Service Representative at Teleperformance (2021-01 – 2022-01)

• Provided customer support through telephone and email.
• Resolved customer queries efficiently.
• Maintained high customer satisfaction scores.

Guest Relations at Kochi Marriott Hotel (2014-01 – 2015-01)

• Delivered personalised guest experiences.
• Managed VIP guest requirements.
• Ensured guest satisfaction through prompt service.

Guest Relations Manager at The Bay Leaf Boutique Hotel (2013-01 – 2013-12)

• Supervised guest relations activities.
• Managed guest feedback and service recovery.
• Supported hotel management in maintaining service standards.

Bachelor of Commerce in Commerce – D.A.V. (P.G.) Institute of Management Technology

Diploma in Hospitality, Aviation & Travel Management – Frankfinn Institute of Air Hostess Training