General Assistant at Glenfinnan House Hotel (2025-01 – 2026-01)
- Delivered exceptional customer service to hotel guests.
- Assisted with front-of-house and food & beverage operations.
- Carried out housekeeping duties, including room servicing and turnaround, to uphold high cleanliness standards.
- Maintained cleanliness and presentation standards throughout the hotel.
- Supported daily hotel operations and ensured a welcoming environment.
Front Desk Executive at LP Hotel (2024-01 – 2025-01)
- Managed guest check-in and check-out efficiently.
- Handled reservations, enquiries, and guest requests.
- Resolved guest concerns professionally and promptly.
Sales Executive at Marriott International (2023-01 – 2024-01)
- Generated corporate and leisure business opportunities.
- Managed client relationships and negotiated hotel contracts.
- Prepared sales proposals and conducted site inspections.
- Coordinated with operations to ensure successful event execution.
- Achieved sales targets while maintaining Marriott brand standards.
Customer Service Representative at Teleperformance (2021-01 – 2022-01)
- Provided customer support through telephone and email.
- Resolved customer queries efficiently.
- Maintained high customer satisfaction scores.
Guest Relations at Kochi Marriott Hotel (2014-01 – 2015-01)
- Delivered personalised guest experiences.
- Managed VIP guest requirements.
- Ensured guest satisfaction through prompt service.
Guest Relations Manager at The Bay Leaf Boutique Hotel (2013-01 – 2013-12)
- Supervised guest relations activities.
- Managed guest feedback and service recovery.
- Supported hotel management in maintaining service standards.
