Martell Watson

I am a friendly, reliable and hardworking customer service professional with over 10 years’ experience working in customer-focused environments. I currently work as a GP receptionist within the NHS, where I deal with a wide range of patients and situations, often in a busy and demanding environment. I am confident communicating with people, solving problems, managing competing priorities and remaining calm under pressure.

I am also a strong team player, i am now looking for an opportunity where I can use my skills and experience while continuing to develop new challenges.

I currently work as a GP receptionist within the NHS, where I support a wide range of patients and act as an important point of contact between patients, clinicians and other healthcare professionals. This role requires me to handle sensitive and confidential information appropriately, respond to enquiries, arrange appointments and provide clear guidance while maintaining a professional and compassionate approach.

Working in a busy and demanding healthcare environment has strengthened my ability to remain calm and courteous when dealing with challenging or urgent situations. I am experienced in listening carefully to people’s needs, resolving problems where possible and knowing when to escalate issues appropriately. I am also able to manage competing priorities effectively, work accurately under pressure and adapt quickly to changing circumstances.

Through my previous customer focused roles and current NHS experience, I have developed a reliable, patient and helpful approach, with a strong commitment to providing a positive service to everyone I support.

Health and social care level 2