Matthew Mckenna

Experienced customer service provider whose expertise lies within the retail industry. Loyal and hardworking employee with over 20 years experience working within well-known establishments providing high levels of customer service. Having faced redundancy due Wilkos going into administration I am keen to find a role where I can continue to develop my career, showcase my skill set and provide my knowledge to colleagues to ensure smooth running of operations within the workplace.

Customer Service Assistant - Wilkos

(2004-10 - 2023-10)

• Till operator greeting customers in a friendly and welcoming manner
• Taking card and cash payments and offering special offers to customers along with upselling seasonal items
• Assisting customers with queries, providing alternatives if required, helping customer find stock and locating nearby stores with stock availability
• Processing returns and exchanges for customers ensuring company policy followed
• Followed Think 25 policy
• Conflict resolution dealing with customer complaints and providing a suitable solution to ensure customer satisfaction
• Warehouse responsibilities unloading and splitting deliveries, ensuring manual handling and all warehouse safety procedures followed
• Shelf stacking and reorganisation for promotional and seasonal stock
• Stock rotation and security tagging items
• Ensuring the shop floor was kept clean and tidy at all times reporting any damage or areas of concerns to management if required
• Providing training and mentorship to new starters ensuring feedback provided was constructive and I was easy to approach at all times when they had any queries or needed support

CPD High speed training customer service course (2025)

OCR Initial Text Processing Motor Vehicle Test 1, Test 2

Motor Vehicle Year 2 Exams

Automotive Vehicle Workshop Environment Studies

Remove and Refit Components (Light Vehicles)

Adult Numeracy Entry Level

Adult Numeracy Entry Level 2