Md Razzak
Sales Assistant
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About
I am seeking a position within a company where I can utilise my existing skills while continuing to develop new ones. I have over ten years of experience in customer service, progressing from ground-level roles to management. I am a hardworking and enthusiastic individual, capable of working both independently and as part of a team.
I thrive under pressure, can meet tight deadlines, and enjoy challenges. I am a quick learner and communicate effectively at all levels to achieve organisational goals.
Experience
Sales Assistant at Gift Mart Ltd (2025-01 – Present)
- Responsible for customer service, assisting customers in finding suitable products, processing transactions, and ensuring a positive shopping experience through teamwork and effective communication.
Owner at Unique Variety Ltd (2020-01 – 2025-12)
- Managed wholesale administration, pricing, shelving, payroll, staff training, store operations, staff rota, accounting, online sales, and customer service including import and export activities.
Business Advisor (2019-01 – 2022-12)
- Provided online business training and supported individuals in establishing their own businesses.
Head of Security & Technology at RFU (2015-01 – Present)
On Call
Manager at JS Digital UK Ltd (2017-01 – 2019-12)
- Managed shop operations including administration, photo editing, printing, scanning, and customer service.
- Also responsible for staff training and daily management tasks.
Executive Officer at Department for Work and Pensions (2017-01 – 2017-12)
- Worked as a decision maker handling mandatory reconsiderations, gathering evidence, and making timely and accurate decisions.
Employee at Home Share Property Agency (2014-01 – 2015-12)
- Handled client interactions, sales calls, property marketing, administration, and coordination with solicitors and surveyors.
Employee at Pro-Active Rail (2014-01 – 2015-12)
- Provided customer assistance, travel information, platform announcements, and managed rail replacement services.
Self-Employed Business Owner (2012-01 – 2014-12)
- Managed daily operations, customer service, stock, payroll, marketing, banking, and staff supervision.
Manager at Family Leisure (2000-01 – 2012-12)
- Oversaw branch operations, staff recruitment, training, accounting, and management of a team of over 20 employees.
Education
MBA in Master of Business Administration
BSc in Information Technology
E-commerce & Technology
