Megan Pendleton

Versatile, enthusiastic, and highly motivated professional with strong customer service and retail experience. Proven ability to work effectively both independently and as part of a team in fast-paced environments. Skilled in communication, problem-solving, and delivering excellent customer experiences across multiple channels. Demonstrates resilience, adaptability, and a strong willingness to learn and develop. Committed to honesty, responsibility, and continuous improvement.

Customer Service Representative - Bennett's Insurance

(2022-06 - 2025-09)

• Delivered clear, compliant insurance advice across inbound/outbound calls, web chat, and email
• Managed quotes, renewals, mid-term adjustments, and cancellations
• Explained policy coverage tailored to individual customer needs
• Resolved complaints efficiently while maintaining professionalism under pressure
• Consistently met and exceeded monthly performance targets

Customer Assistant - Tesco

(2019-11 - 2022-06)

• Provided high-quality service in a busy retail environment
• Operated checkouts and handled customer queries and complaints
• Supported store performance by contributing to sales and customer satisfaction targets
• Acted as part of the First Aid and Fire Warden team, ensuring health & safety compliance

Care Worker - InTouch Home Care

(2018-03 - 2019-12)

• Delivered personalised care to individuals with diverse needs and backgrounds
• Supported daily living activities, including personal care and meal preparation
• Administered medication and assisted with medical appointments
• Promoted independence while providing emotional support
• Maintained dignity, respect, and compassion in all aspects of care

Team Leader - Greene King

(2014-07 - 2018-03)

• Supervised daily operations, including opening/closing and cash handling
• Led and supported a team to deliver excellent customer experiences
• Managed bookings, reservations, and food service operations
• Set team objectives and developed strong working relationships
• Ensured compliance with health, hygiene, and safety standards

GCSEs - Maths, English (Language & Literature), Science, Humanities, Human Health & Physiology, Child Development - Ernesford Grange Community Academy

BTEC - Business Studies, Art & Design - Ernesford Grange Community Academy

A-Levels - Media Studies, Art & Design, Photography, Textiles - Ernesford Grange Community Academy

Foundation Degree - Art & Design - Coventry University