Mehrab Shojae

Experienced and customer-focused retail professional with a strong background in delivering exceptional service, driving sales, and supporting smooth store operations. Over 1 year of experience in fast-paced retail environments, known for building positive customer relationships, maintaining high visual merchandising standards, and contributing to team success. Skilled in point-of-sale systems, inventory management, and resolving customer concerns efficiently.

Committed to creating a welcoming shopping experience and achieving both individual and team performance targets.

Retail Professional - Flip Out Brent Cross - Brent Cross

Delivered exceptional service in a fast-paced retail environment with diverse responsibilities including customer service, safety management, team collaboration, and sales support.

• Delivered exceptional service to a diverse clientele, handling inquiries, resolving issues, and ensuring a positive experience for all guests
• Followed safety protocols and managed risk assessments to maintain a secure environment for visitors, including emergency response training
• Collaborated with team members to ensure smooth operations, and mentored new staff during busy periods
• Adapted quickly to challenges, resolving customer complaints and handling unexpected situations efficiently
• Promoted additional services and packages, helping to meet sales targets and enhance customer experiences
• Managed multiple responsibilities simultaneously in a fast-paced environment, from safety oversight to customer assistance and event coordination

A Levels - Economics A Levels - Politics A Levels - Sociology

GCSE - English

GCSE - Mathematics

GCSE - Science

GCSE - Business

GCSE - Religious Studies

GCSE - History

GCSE - French