Melanie Tearle
Customer Service Professional
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About
Friendly, reliable and enthusiastic customer service professional with over 18 years' experience working with families, schools and local authority services. Passionate about providing excellent customer service and creating a welcoming experience for every customer. Calm under pressure, hardworking and organised, with experience working in busy environments and building positive relationships with people from all walks of life.
A strong team player with a flexible approach and a genuine interest in food, fresh produce and helping customers.
Experience
Teaching Assistant – SEND School - Meldreth Manor School - Royston
(2026-04 - 2026-07)
- Supported children with additional needs using patience, empathy and encouragement.
- Helped pupils feel calm, safe and reassured during daily activities.
- Maintained accurate confidential records and daily notes.
- Worked closely with colleagues to provide high standards of care and support.
Teaching Assistant (Temporary Roles) - T4 Teachers - Various schools
(2025-11 - 2026-03)
- Supporting teachers and managing classroom organisation
- Communicating effectively with staff and parents
- Managing multiple responsibilities in a fast-paced environment
Administrator / PA - Various Family Businesses
(2019-05 - 2023-05)
- Managed emails, calls, and correspondence with clients and stakeholders
- Maintained spreadsheets, invoices, and financial records
- Liaised with accountants, estate agents, and business partners
- Organised property viewings and supplier communications
- Chased payments and ensured timely completion of tasks
One-to-One Teaching Assistant - Fairlands Primary School
(2024-09 - 2025-07)
- Supported children with structured activities and communication tools
- Assisted with organisation and daily classroom routines
Business Support Administrator - Hertfordshire County Council
(2022-03 - 2022-07)
- Provided administrative support to social workers, managing sensitive case information
- Maintained accurate case notes and uploaded documentation to internal systems
- Organised meetings, took minutes, and managed calendars
- Communicated with internal teams to ensure smooth case progression
- Handled confidential data in line with professional standards
Experienced Administrator & Receptionist - Various Temporary Office Roles
(2004-01 - 2008-08)
- Taking Minutes
- Attendance Records
- Collating Spreadsheets
- Administration Work
- Telephone Reception
- Stock Control
- General Office duties: filing, emailing, faxing, contacting companies & customers
- Laminating
- Calculating Figures
- Call Centre Work
- Monitoring of equipment
Trainee Beauty Therapist - Connections Salon - St Albans
(2003-01 - 2003-12)
Welcoming clients and providing teas and coffee and providing various treatments manicures and pedicures.
Nanny / Childcare Professional - Various Roles
(2008 - 2025-11)
- Managed daily schedules, organisation, and planning
- Built long-term trusting relationships with families through clear communication, reliability and professionalism.
- Maintained responsibility, reliability, and trust in all roles
Customer Service Assistant - Boots the Chemist - St Albans
(2002-01 - 2002-12)
Customer Service Assistant - Marks & Spencer - London Colney
(2000-10 - 2002-01)
Part Time Waitress - The Three Horseshoes
(1999 - 2000)
Education
Advanced Diploma - Psychotherapy & Counselling - Chrysalis
Diploma - Hypnotherapy
NVQ Level 2 - Beauty Therapy
Diploma - Reflexology
Diploma - Indian Head Massage
Diploma - Swedish Body Massage
Diploma - Aromatherapy
GCSEs - St Albans Girls School
