Rakesh Kumar

IT Support and Network Engineer with practical experience providing L1/L2 technical support, troubleshooting hardware, software and network issues, maintaining IT systems, and supporting end-users. Experienced with Windows, desktop support, networking, MikroTik, Fortinet, Sophos, VPNs, switching, routing and wireless networks. Strong problem-solving and communication skills with a focus on reliable technical support and smooth day-to-day IT operations.

Senior IT Support Engineer at New Network Nepal | Hardware & Maintenance Department (IT Section) (2025-04 – Present)

• Provide L1 and L2 technical support to users and help maintain smooth IT operations.
• Troubleshoot hardware, network and system-related issues and resolve technical faults efficiently.
• Configure and maintain network devices, including MikroTik and Fortinet equipment.
• Manage system installations, updates and ongoing maintenance.
• Support end-users and help ensure reliable day-to-day IT operations.

Senior IT Engineer at Global Link Technology Pvt. Ltd. (2023-01 – Present)

• Provide desktop and technical support to internal users and troubleshoot hardware, software, network and connectivity issues.
• Manage IT infrastructure including servers, network hardware and software systems.
• Monitor network performance and troubleshoot connectivity issues to reduce downtime.
• Implement cybersecurity measures and firewall configurations to help secure company data.
• Administer VPN connections and remote access solutions for multi-location connectivity.

Bachelor in Computer Science – Guru Kashi University, Bathinda (2018 – 2023)

+2 Science – Jharkhand State Open School, Ranchi (2017 – 2018)

SLC – Arnik H.S. School, Biratnagar (2015)