Restaurant Manager - Rimjhim - Winchester, Hampshire
(2025-02)
- Demonstrated leadership with hands-on approach in completing daily tasks and motivating team through pre-shift briefs.
- Trained newly hired employees on service techniques, company procedures and safety processes.
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Scheduled employees to keep shifts well-staffed.
- Managed conflict resolution among staff and with customers, diplomatically addressing issues to maintain a positive atmosphere.
- Balanced cash registers, reconciled transactions and deposited establishment's earnings.
- Maintained cleanliness and sanitation across food service, storage and preparation areas.
- Resolved customer complaints swiftly, turning negative experiences into positive outcomes.
- Maintained high standards of cleanliness and organisation in the workplace.
- Fostered a positive working environment, encouraging teamwork and collaboration.
- Led staff training sessions on customer service excellence, enhancing team skills and knowledge.
- Coordinated with other departments to streamline processes and improve overall efficiency.
Supervisor - Oyo Sunday Hotel - Winchester, Hampshire
(2021-10)
- Resolved customer complaints swiftly, turning negative experiences into positive outcomes.
- Maintained high standards of cleanliness and organisation in the workplace.
- Fostered a positive working environment, encouraging teamwork and collaboration.
- Led staff training sessions on customer service excellence, enhancing team skills and knowledge.
- Coordinated with other departments to streamline processes and improve overall efficiency.
Restaurant Manager - Fish Tale and Grill - Hampshire
(2016-10 - 2025-01)
- Scheduled employees to keep shifts well-staffed.
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Trained newly hired employees on service techniques, company procedures and safety processes.
- Worked closely with chef and cooks to determine menu plans for special events or occasions.
Event Manager - Diya Restaurant - Winchester
(2017-01 - 2020-02)
- Oversaw management of both small and large scale events.
- Coordinated decorations and accessories for parties, weddings and media events.
- Handled administrative requirements for events to manage contracts, payments and records.
- Monitored event trends and innovations, incorporating cutting-edge ideas to stay ahead in a competitive market.
- Conducted post-event evaluations, analysing feedback to identify areas for improvement and inform future event planning.
Waiter - Seabourn Cruise Line
(2016-06 - 2016-10)
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Maintained safe hygiene and food handling standards for full compliance.
- Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
- Greeted new customers, answered initial questions and took drink orders.
- Greeted new customers and offered immediate seating assistance.
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
Head Bartender - Colwall Park Hotel - Malvern
(2013-10 - 2015-07)
- Managed bar inventory, conducted stock takes, and placed orders to maintain optimal supplies.
- Trained new staff on bar operations, cocktail preparation, and customer service standards.
- Oversaw bar operations during high-volume periods, maintaining composure and service standards.
- Managed a team of bartenders, fostering a collaborative environment to enhance service quality.
Housekeeping Manager - Club Med - France
(2001-12 - 2003-09)
- Closely monitored cleaning and maintenance operations, ensuring staff followed health, safety and hygiene guidelines.
- Managed all cleaning, housekeeping and maintenance staff hiring activities, including writing job descriptions, shortlisting, interviewing and selecting talent.
- Conducted regular inspections of rooms and public areas, rectifying any issues promptly to uphold standards.
- Conducted regular training sessions on health and safety protocols, significantly reducing workplace accidents.
- Managed inventory of cleaning supplies and equipment, placing orders before depletion to avoid workflow disruption.
