Michael Louden

A friendly and reliable individual with a strong work ethic. Highly organised and hardworking, with the ability to manage responsibilities efficiently in fast-paced environments. Brings over five years of retail experience and six years of hospitality experience, demonstrating consistent professionalism, adaptability, and a customer-focused approach.

Sales Assistant - Footasylum - Middlesbrough, UK

(2021-12 - 2026-02)

• Greeting and assisting customers politely and professionally.
• Answering questions about products, prices, and services.
• Helping customers find items or suggesting alternatives.
• Handling complaints or directing them to a manager if needed.
• Restocking shelves, displays, and storage areas.
• Monitoring stock levels and reporting shortages.
• Keeping the shop clean, tidy, and organized.
• Setting up displays and promotional materials.
• Supporting colleagues during busy periods
• Communicating effectively with managers and team members.

Team Member - Greggs - Teesside Retail Park, UK

(2016-01 - 2022-01)

• Greeting customers warmly and taking orders.
• Handling complaints politely and resolving issues or escalating to a manager.
• Restocking cups, milk, and other supplies.
• Checking inventory levels and notifying the manager when items run low.
• Receiving deliveries and storing items safely.
• Keeping tables, counters, and floors clean.
• Communicating customer requests or special orders clearly.
• Supporting colleagues with tasks as needed.

Barber - The Salvation Army - Middlesbrough, UK

(2024-09 - 2026-02)

Barber - Bobby Dazzlers Barbers - Billingham, UK

(2022-01 - 2022-12)

Ad-hoc throughout 2022

Volunteer - British Heart Foundation - Billingham, UK

(2012-07 - 2013-09)

BA Honours - Illustration - Cleveland College of Art & Design (2013-09 - 2016-06)

BTEC - Graphic Design - Cleveland College of Art & Design (2010-09 - 2012-06)

BTEC - ICT (Level 2) - Middlesbrough College (2009-09 - 2010-06)

GCSEs - Maths, Science, English, ICT, Geography, Art and Design & Technology - Northfield School & Sports College (2004-09 - 2009-06)