Michael McGuire

IT Support Analyst with over 7 years' experience supporting users, systems, and business-critical applications across healthcare, charity and enterprise environments. Strong background in 1st line support, user account administration, and system configuration within Microsoft 365, Active Directory, Azure/Entra ID and CRM platforms. Experienced in managing high-volume service desk tickets, resolving technical issues, and supporting end users remotely across distributed teams.

Skilled in troubleshooting, access management, system administration and process improvement, with a strong focus on accuracy, security and service continuity. Proven ability to work independently in remote environments while supporting senior stakeholders and operational teams. Comfortable working across IT and business systems, bridging the gap between technical support and operational needs.

Pharmacy Administrator at DoseDirect (2025-06 – Present)

Support high-volume prescription processing and patient administration within a regulated pharmacy environment, ensuring accuracy, compliance and safe handling of sensitive medical data.

• Process large volumes of prescription and patient records with high accuracy under strict compliance requirements
• Investigate and resolve invoice discrepancies to ensure financial and operational accuracy
• Verify prescription and dosage information to reduce risk of medication error
• Maintain accurate digital records using internal pharmacy systems
• Prioritise urgent workloads in a fast-paced environment to maintain service continuity
• Support internal staff with data queries and administrative issues

Medical Secretary at NHS (2024-04 – 2024-10)

Provided administrative and secretarial support within a secondary care NHS environment, acting as a key communication point between clinicians, patients and external healthcare professionals.

• Managed patient, clinician and GP enquiries across multiple email inboxes and phone systems
• Produced clinical correspondence including reports, letters and audio transcription
• Coordinated diaries, clinics and multidisciplinary meetings for senior clinical staff
• Managed recruitment administration including interviews, onboarding and scheduling
• Supported junior admin staff with workflow guidance and prioritisation
• Maintained confidential patient records in line with GDPR and NHS policy
• Used EMIS and SystmOne to manage patient data securely

1st Line Support Analyst at Atos (2024-10 – 2025-05)

Provided first-line IT support within a large enterprise service desk environment, resolving technical, access and account issues for internal users.

• Managed high volumes of ServiceNow tickets within SLA targets
• Performed Active Directory administration including account creation, resets and group management
• Provided Microsoft account and permissions support across enterprise systems
• Maintained accurate ticket documentation for audit and knowledge sharing
• Created Excel tools to automate reporting and reduce manual workload
• Delivered remote user support across multiple departments

IT Systems Coordinator at Solo Life Opportunities (2017-10 – 2024-03)

Led administrative systems, IT support and operational coordination across a multi-service health and social care organisation, working closely with senior management and external software providers.

• Led end-to-end CRM system implementation including workflow design, permissions, reporting and user configuration in collaboration with senior management and external providers
• Produced and presented operational reports for senior management covering compliance, training and service performance
• Coordinated HR administration including recruitment, onboarding and scheduling
• Managed 50–60 weekly staff cover arrangements and communicated rota changes
• Supported policy development including Lone Working procedures and GDPR compliance
• Developed automated Excel reporting tools to improve accuracy and reduce manual work
• Delivered staff training and created user guides (written and video)
• Worked with external vendors to troubleshoot and improve systems

NVQ Level 3 in Business & Administration – Birmingham Metropolitan College (2010-09 – 2011-08)

Junior Certificate in GCSE Equivalent – Clonakilty Community College (2007-04 – 2009-08)