Mike Williamson

Customer Service Representative (Call Centre Operative)

Talent

DundeeMember since August 15, 2026

Excellent Customer Service and Communication SkillsStrong Attention to Detail and Proactive Problem SolvingTeam Building and Collaborative Work ApproachComputer Literacy including Microsoft OfficeMicrosoft WordMicrosoft ExcelInventory Management and Organizational Skills

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About

Acted as the first point of contact for customers, ensuring a positive and welcoming experience. Delivered exceptional telephone customer service and effectively resolved enquiries. Liaised with internal departments to update customers in a timely manner.

Experience

Customer Service Representative (Call Centre Operative) - Tesco - Dundee

(2022-08 - 2026-06)

Acted as the first point of contact for customers, ensuring a positive and welcoming experience.
Delivered exceptional telephone customer service and effectively resolved enquiries.
Liaised with internal departments to update customers in a timely manner.

Customer Service Support & General Assistant - Home Bargains - Dundee

(2019-11 - 2022-08)

Adapted to new systems and flexible working hours to meet customer demands.
Assisted in managing customer interactions and supporting the reception area.
Developed strong teamwork and independent working skills while addressing customer needs.

Customer Facing Team Member - Tesco - Dundee City

(2011-11 - 2019-11)

Worked alongside a team in various roles including bakery operations and till management.
Provided courteous service, processed payments, and handled customer transactions.
Demonstrated reliability and efficiency in managing multiple tasks to support customer satisfaction.