Milan Kleanthous

I am a very hardworking creative person, friendly and approachable. I find myself gravitating towards literature, films and books as it is one of my passions. I am cultured due to travelling and exploring utilising my gap years. I have great communication skills, good with all types of people, kids, pets. I am always eager to engage with new people and have positive conversations. I am well educated, polite, well spoken, dependable, ambitious. I will always give best.

Front of house team member - Jet2 - Birmingham

(2025-05 - 2025-11)

• Greeted passengers warmly, showed them to desks, answering any queries. Following the strict security of checking in customers, boarding and handling arrivals. Aswell as offering support with bags and assisted travel.
• Communicated with dispatchers, crew, airline agents, second and third to gate agents via radio to ensure the plan left on time.
• Simultaneously handled various tasks while maintaining a consistent level of professional service.
• Enhanced overall customer satisfaction through effective resolution of complaints.
• Maximised positive feedback by delivering friendly and courteous service. Skills I acquired from this job: patience, communication, teamwork on boardings and arrivals with crew and dispatchers, radio, improving customer service skills, announcements, vigilance, time keeping.

Drink runner/bar - Jhoom restaurant - Coventry

(2025-02 - 2025-05)

• Delivered exceptional customer service at dinner tables, ensuring timely drink delivery.
• Curated a selection of diverse drink mixers and fruits to enhance guest experience. Even worked front of house and welcomed customers, accepted booking requests. Washing up glasses and dishes.
• Suggested menu items and related beverages matching guest preferences.
• Supported bar team, finishing drinks with garnishes and running orders to accommodate busy shifts.
• Polished bar glasses and cutlery, maintaining excellent bar presentation.
• Greeted new customers and offered immediate seating assistance.
• Skills I acquired from this job were: friendly attitude, good customer satisfaction, multi tasking and problem solving.
• Never once received a complaint on food or drinks not arriving shortly upon arrival.

EPQ - General - St martins school (2021-09 - 2021-09)

A-Levels - Religious Studies - Solihull school (2021-05 - 2021-05)

A-Levels - Drama - Solihull (2021-05 - 2021-05)

A-Levels - Psychology - Solihull school (2021-05 - 2021-05)