Minnie Billington

Energetic, reliable hospitality professional with experience across fast-paced pubs, food service and customer-facing roles. Skilled in high-volume service, responsible alcohol sales, strict health & safety compliance, and accurate cash handling. Proven ability to stay calm under pressure, work closely as part of a team, and deliver excellent customer satisfaction. Fast learner, flexible with shifts, and committed to maintaining high standards in every environment.

Bar Associate at Wetherspoons (2026-04 – Present)

Part Time

• Serve high volumes of customers efficiently during peak times, keeping queues moving while maintaining quality and accuracy
• Strong knowledge of beers, ciders, spirits, wines, soft drinks and food menu items; confident making recommendations and pouring to standard
• Follow strict opening/closing routines, stock rotation, till procedures and company policies consistently
• Trained in responsible alcohol service: confident checking ID, recognising signs of intoxication, and following UK licensing laws
• Fully aware of hygiene and health & safety rules – including safe glass handling, spillage management and regular cleaning schedules
• Accurate with cash and card payments; operate till systems, process transactions and balance takings correctly
• Remain calm, organised and able to prioritise tasks when busy; work well as part of a close-knit team
• Friendly and approachable, resolving small customer issues quickly to keep the atmosphere positive

Crew Trainer at McDonald's (2024-12 – 2025-09)

• Prepared and served hot drinks, milkshakes, ice creams, iced drinks and full food orders accurately
• Safely delivered large trays of food and drink to tables and drive-thru customers
• Delivered friendly, positive customer service even during busy, stressful shifts
• Trained new staff on service standards, food safety and correct operating procedures
• Maintained spotless cleanliness of tables, surfaces and equipment throughout every shift
• Handled payments correctly and ensured orders were prepared exactly as requested

Glass Collector & Bar Assistant at Two Gates (2022-03 – 2023-01)

• Assisted bar staff preparing drinks, cocktails, soft drinks and juices during busy periods
• Collected, washed and polished glassware using dishwashers and pressure washers to a high, inspection-ready standard
• Inspected all glassware for damage; stored items correctly to keep the bar organised and efficient
• Kept bar tops, tables and surrounding areas sanitised, clean and tidy at all times
• Safely cleared and disposed of broken glass, plates and waste to reduce accident risks
• Supported table service and general bar operations during peak trading hours

Salon Assistant at Memel Hair & Beauty (2024-05 – 2024-09)

• Kept the salon clean and hygienic; cleaned work areas, swept floors and sanitised chairs between every client
• Answered incoming calls promptly and professionally, and managed appointment bookings efficiently
• Encouraged repeat business by pre-booking future appointments for clients
• Gained knowledge of hair styling techniques, current industry trends and safe product usage
• Maintained up-to-date awareness of product ingredients and chemical safety guidelines

GCSEs – St Bede's Roman Catholic High School