Mitch Saggers

IT Support professional with experience delivering 1st and 2nd Line technical support, system administration, device management and IT operations support within a corporate environment. Experienced supporting 160+ users and managing over 250 devices, troubleshooting hardware and software issues, administering user accounts, configuring systems, and assisting with IT security and compliance processes. A proactive and reliable technician who enjoys resolving technical issues efficiently while supporting business operations and improving internal IT processes.

IT Operations Support - Foxway UK - Braintree

(2023-09 - 2026-03)

• Provided day-to-day IT support for approximately 160 internal users
• Supported and maintained 250+ company devices including laptops, desktops and handheld equipment
• Diagnosed and resolved hardware and software faults across Windows environments
• Installed, configured and maintained company devices and software
• Managed internal IT assets and device lifecycle tracking
• Assisted with ISO27001 reporting and compliance documentation
• Delivered phishing and security awareness training for staff
• Participated in internal IT projects and system improvements
• Lead the update from Windows 10 to Windows 11

IT Operations Business Developer - Foxway UK - Braintree

(2020-08 - 2023-06)

• Installed and configured desktop and laptop systems
• Diagnosed hardware and software faults
• Managed employee onboarding and offboarding IT processes
• Administered user accounts, permissions and system access
• Managed SSO authentication and password administration
• Assisted with Azure Active Directory administration
• Installed and maintained company software
• Managed printer inventory and device allocation

IT Processing Technician / Projects Technician - RDC (SVC)

(2020-02 - 2020-08)

• Tested, repaired and upgraded IT hardware
• Installed and configured system components
• Performed system upgrades and software installation
• Securely wiped data using Blancco
• Maintained asset documentation and system records

Junior QA / UAT Tester - Arrow Electronics EMEA

(2017-06 - 2019-09)

• Executed functional testing of web applications
• Assisted developers in identifying system issues
• Logged defects and supported testing of fixes

Junior Web Developer - Arrow Electronics EMEA

(2015-06 - 2017-07)

• Developed and maintained internal business applications
• Built internal tools using Laravel
• Maintained and updated existing systems

BTEC National Diploma - Media - Braintree College

GCSEs - English, Maths, Science and Technology - Alec Hunter High School