Mohamad Hamze

To continue my professional career in the telecommunications sector with a reputable company or operator, leveraging my seventeen years of experience in international carrier relations, voice sales, business development, and account management. Seeking a challenging position where I can manage outgoing traffic, optimize routes, and implement strategic solutions to increase profitability while contributing to the growth and success of the organization. Committed to advancing within the company and developing a long-term career path in senior management roles.

General Manager - Milagro telecom

(2020-02 - 2026-10)

• Launched the company from scratch, establishing core operations and driving growth in international voice and SMS traffic.
• Developed and managed strategic partnerships with global carriers, leveraging industry networks to onboard partners and generate profitable traffic routes.
• Identified, negotiated, and optimized potential routes to maximize revenue and expand market presence.
• Oversaw voice sales activities, building traffic from zero and winning new business through competitive pricing and high-quality service.
• Monitored SMS sales performance handled by the Sales Director, ensuring profitability and alignment with business targets.
• Managed full-cycle financial operations: issued invoices, coordinated with banks, ensured timely payments, and maintained strong cash flow.
• Recruited, trained, and supervised staff across sales, operations, and finance, fostering a high-performing and motivated team.
• Oversaw daily operations, ensuring efficiency, regulatory compliance, and adherence to internal policies.
• Implemented performance monitoring and reporting systems to track traffic volumes, margins, and partner performance.
• Built and maintained relationships with key decision-makers across the telecom ecosystem, strengthening the company’s reputation and positioning.
• Ensured profitability by monitoring costs, negotiating favorable deals, and improving traffic quality to secure higher margins.
• Reported to stakeholders on financial performance, strategic initiatives, and growth opportunities.
• Defined and executed company strategy, aligning sales, finance, and operations to achieve growth objectives.
• Represented the company in negotiations, industry events, and partner meetings, promoting business development.
• Ensured compliance with regulatory and contractual requirements across telecom authorities and international partners.
• Designed and implemented scalable operational processes to support long-term business sustainability.
• Successfully built the company from zero to profitable operations within 6 years
• Secured more than 100 international carrier partnerships, expanding global market reach.
• Increased traffic volume and revenues through strategic route development and partnership management.

Head of Carrier Services - GABS Telecommunications LTD

(2017-09 - 2019-04)

• Developed annual unit and gross-profit plans by implementing marketing strategies and analyzing trends to optimize results.
• Managed all outgoing voice traffic, negotiating with partners to secure competitive rates while monitoring quality to maximize profit and revenue.
• Set regional and national sales objectives by forecasting sales, projecting expected volumes, and developing annual quotas for existing and new products.
• Implemented national sales programs through detailed field action plans and territory management.
• Determined and adjusted selling prices by analyzing costs, competition, and market demand to maintain profitability.
• Oversaw sales operational requirements by scheduling, assigning, and monitoring employee performance.
• Recruited, trained, and managed sales staff, providing ongoing coaching and performance appraisals to ensure team efficiency.
• Maintained accountability and compliance across the sales team, addressing performance issues and supporting staff development.
• Contributed to overall business goals by coordinating cross-functional efforts and achieving team objectives.
• Optimized outgoing voice traffic, increasing revenue and improving partner relations.
• Successfully developed and led a national sales team, improving productivity and achieving sales targets.

Carriers Relation Manager - Tell International INC

(2012-08 - 2016-06)

• Acted as the bridge between senior management and staff, ensuring effective communication of strategy and targets.
• Managed, trained, and motivated Account Managers, planning and monitoring their performance to achieve and exceed sales objectives.
• Led the sales team in expanding the customer base, developing key accounts, and building long-term relationships.
• Monitored sales activity, reviewed traffic performance, and provided guidance to improve volumes and meet commercial objectives.
• Handled escalations and resolved customer complaints constructively, maintaining high client satisfaction.
• Reported to the VP of Commercial with performance updates, market insights, and recommended actions to drive sales growth.
• Built and maintained strategic relationships with global telecom carriers and partners across Asia, Africa, Europe, and the USA.
• Negotiated and finalized agreements with carriers, ensuring competitive pricing and favorable terms.
• Coordinated with technical teams to establish interconnections and optimize route capacity.
• Developed and implemented innovative business models with service partners to optimize cost base and achieve savings.
• Supported the commercial team in bid management, ensuring best price-performance solutions for clients.
• Regularly updated rate sheets, monitored traffic movement, and managed swap deals to maintain targeted volumes.
• Analyzed route performance, capacity, and traffic fluctuations, recommending corrective actions where necessary.
• Followed up on collections and payments, ensuring strong financial control and partner trust.
• Stayed up to date with telecom market trends, identifying opportunities for growth and improvement.
• Expanded customer base and secured multiple international carrier partnerships, strengthening the company’s global footprint.
• Successfully optimized route capacity and reduced costs through strategic negotiations and swap deals.
• Consistently achieved traffic volume targets and improved profit margins by discovering new routes and markets.

Carriers Relation Manager - Xplorium (Member of Comium group)

(2010-04 - 2012-07)

• Negotiated contracts and rate agreements with international telecom carriers, ensuring competitive pricing and improved profitability.
• Built and strengthened relationships with new and existing carriers to expand business opportunities and secure favorable terms.
• Monitored daily traffic and revenue performance of assigned accounts, taking proactive measures to optimize margins and maintain quality of service (QoS).
• Collaborated with technical teams and carrier partners to address quality issues, implement route changes, and improve service delivery.
• Identified new opportunities with carriers, placed and managed test requests, and recommended profitable routing strategies.
• Authorized tariff adjustments to stay competitive in the market and retain clients.
• Set and achieved individual sales targets, contributing directly to revenue growth.
• Supported business development efforts by spotting new market opportunities and negotiating agreements that enhanced the company’s global reach.
• Conducted traffic and revenue analysis to optimize profitability and improve performance across destinations.
• Concluded agreements with carriers, ensuring compliance with business policies and commercial objectives.
• Successfully negotiated rate reductions that increased margins while maintaining high QoS standards.
• Expanded the carrier portfolio, onboarding new partners and strengthening existing relationships.
• Consistently achieved sales and revenue targets by identifying profitable routes and implementing margin optimization strategies.

Senior Account Manager - MHD Telecom

(2009-03 - 2010-04)

• Trained and instructed new Account Managers, designing tailored training programs based on their qualifications and personalizing development using prior industry experience.
• Developed the Carrier Relations section by creating a dedicated Rating Department, streamlining pricing and rate management processes.
• Assigned and classified new Account Managers according to expertise, ensuring efficient role allocation and performance optimization.
• Signed and established new international accounts across the USA, Europe, Africa, and the Middle East, strengthening the company’s global footprint.
• Managed international accounts and implemented bilateral voice traffic agreements with telecom partners in India, Europe, USA, and the Middle East.
• Opened direct accounts in regions with limited partnerships, including Europe and the Middle East, expanding strategic market coverage.
• Monitored daily traffic and revenue performance of assigned accounts, taking corrective actions to maintain margins and service quality.
• Coordinated with technical teams to monitor and improve Quality of Service (QoS), implement route changes, and resolve network issues.
• Negotiated carrier rates and agreements, spotting new opportunities and ensuring profitability through margin optimization.
• Managed test requests and recommended profitable routing strategies or quality-driven route adjustments.
• Set and achieved personal sales targets, contributing to company revenue growth.
• Authorized tariff adjustments to maintain competitiveness and retain key clients.
• Built and maintained relationships with new and existing carriers, negotiating buying and selling rates to increase revenues.
• Conducted regular traffic analysis, monitored route capacity, and developed business cases for new opportunities.
• Concluded agreements with carriers, ensuring compliance with business policies and commercial objectives.
• Successfully trained and mentored a new team of Account Managers, enhancing the efficiency of the commercial department.
• Expanded the company’s presence by onboarding multiple carriers across new regions, significantly increasing traffic flow and revenues.
• Established the Rating Department, improving pricing accuracy, rate updates, and margin management.

Teller - Lebanon and Gulf Bank

(2009-03 - 2009-08)

• Handled daily banking operations including deposits, withdrawals, cash transfers, and check issuance Identifying customers, validate and cash checks
• Verified customer identity, validated and cashed checks in compliance with bank policies.
• Processed deposits and ensured accuracy of deposit slips and transactions.
• Performed specialized services such as issuing cashier’s checks, money orders, traveler’s checks, and foreign currency exchange.
• Delivered high-quality service with accuracy and attention to detail, ensuring customer satisfaction and regulatory compliance.

Customer service - Lebanon and Gulf Bank

(2009-08 - 2010-04)

• Assisted customers with account operations including opening new accounts, ordering bank cards, and issuing checks.
• Handled customer complaints and inquiries, providing professional support and timely solutions.
• Processed payments for loans, mortgages, and utility bills with accuracy and efficiency.
• Advised customers on bank products and services, promoting offerings to meet client needs.
• Supported compliance with financial policies while ensuring excellent customer experience.
• Gained hands-on experience in front-office banking operations and customer relationship management.
• Consistently recognized for accuracy in handling cash transactions and responsiveness to customer needs.

Account Manager - Xplorium (Member of Comium group)

(2008-08 - 2009-03)

• Negotiated rates and agreements with telecom carriers to optimize costs and improve profitability.
• Identified new business opportunities with carriers, establishing and expanding partnerships to drive revenue growth.
• Set and achieved individual sales targets, contributing to overall company performance.
• Maintained and strengthened client relationships, ensuring high customer retention and satisfaction.
• Monitored traffic and revenue, implementing strategies to optimize margins and achieve financial objectives.
• Developed business plans and implemented solutions to enhance operational efficiency and market competitiveness.
• Prepared periodic performance reports on client accounts, tracking retention and highlighting growth opportunities.
• Concluded agreements with carriers and clients, ensuring compliance with commercial policies and contractual obligations.
• Expanded the carrier network and increased company revenue through strategic negotiations and business development initiatives.
• Consistently achieved sales targets while maintaining strong client relationships and operational efficiency.

Sales Executive - RAK Paper & Board SAL

(2007-08 - 2008-08)

• Prospected and contacted customers, successfully building long-term relationships to drive repeat business.
• Acquired new clients, generating $130,000 in sales within seven months.
• Gained product expertise in various papers and boards, providing clients with informed recommendations for printing applications.
• Supported business growth through proactive sales strategies and excellent customer service.
• Consistently exceeded sales targets by cultivating strong client relationships and identifying new opportunities.
• Contributed to company revenue growth by quickly onboarding new clients and expanding market presence.

BS - Management Information System - Saint-Joseph University, Lebanon (2007-07)

General Sciences - Le Lycée National, Choueifat-Mount Lebanon (2004-06)