Madisonrose Beevers
Front of House Team Leader
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About
An enthusiastic and motivated individual with a proactive assertive attitude, high level of commitment and flexibility. Excellent inter-personal and communication skills, developing successful and productive working relationships at all levels internally and externally. A good sense of humour contributes to excellent team collaboration.
Proficient and experienced in all aspect of Hospitality. Exceptional customer service skills, first-rate organisation and accuracy. Attuned to a busy, fast paced environment.
Experience
Front of House Team Leader at Stonegate Pub Group (2022-10 – Present)
Started out as a part time team member and moved up the ranks to Team Leader.
- Responsibility of reconciling cash and banking daily
- Responsibility for opening and closing of the pub
- Using Aztec system to identify opportunities to improve sales and figures
- Cross trained in the back of house as well as front of house duties
- Fully trained up in all internal regulations and current procedures
- Training and coaching of new staff members
- Handling of deliveries for both wet and dry stock
- Handling of Bottomless Brunches in an efficient and timely manner and making sure all guests are looked after from the booking of the reservation to the end of the event
- Various Internal Awards with Stonegate including "Evolution 1" & "Award"
- KPI measured on how I deal with customer reviews, room hires, event tickets and bookings
- Dealing with Incentives for colleagues
- Using initiative and working to deadlines
Warehouse Operative at Next (2021-04 – 2021-08)
Summer work. Took direct orders from a Line Manager and ensured stock was taken to and from the correct place.
- Unloading crates safely off the lorry using correct manual handling process and bringing them into the warehouse
- Scanning items to make sure everything on the docket sheet matched what was on the crate
- Separated and wrapped stock securely and placed into correct locations for onward delivery
Education
A Level- double distinction star Public Services
8 GCSE’s with maths and english
