Somiya Soaiba

Dedicated and adaptable professional with experience in education, human resources, and event or facility management. Proven ability to support learning environments as a teaching assistant, manage people-related functions in HR, and ensure smooth operations and customer service as hall staff. Strong interpersonal and organizational skills with a consistent focus on teamwork, communication, and providing a positive experience in diverse professional settings.

Front of Hall Team Member - BUNSIK - 31 Wardour St, London W1D 6PT, UK

(2024-11)

• Greet guests warmly and make them feel welcome.
• Assist with 300+ seating guests, managing reservations.
• Answer guest questions about the menu, specials, or allergens.
• Communicate effectively with the kitchen and back of house staff to ensure accurate service.
• Handled complaints effectively, resulting in increased customer satisfaction.
• Handle payments, operate the point of sale POS system, and process transactions.

H.R OFFICER - Clean Washing Ltd - DHAKA, BANGLADESH

(2021-03 - 2023-11)

• Increased staff retention rate through developing comprehensive training programmes.
• Conducted regular recruitment drives for hiring top talent in the industry.
• Led diversity initiatives throughout organisation, promoting an inclusive work culture for all employees.
• Enhanced employee morale by implementing effective rewards and recognition schemes.
• Managed complex employee relations issues to minimize workplace conflicts.

Teaching assistant - Orchid School & College - Dhaka, Bangladesh

(2018-02 - 2021-01)

• Assisted 20 children individually or in small groups to help them master assignments and reinforce learning concepts presented by teachers.
• Collaborated with teaching staff in organizing school events, fostering community spirit.
• Prepared classroom materials to facilitate efficient lessons.
• Provided additional support to students with special educational needs, ensuring inclusivity.
• Participated in teacher-parent conferences regarding students' progress or problems.
• Offered one-on-one guidance to struggling students for improved academic performance.
• Help with grading assignments, maintaining attendance records, and preparing reports. Perform clerical tasks such as photocopying, filing, and data entry.

Health And Social Care Level 3 - HEALTH CARE - Academy For Health & Fitness (2025-07)

MSc - Management - BPP University (2023-12 - 2025-02)

Bachelor of Business Administration - Marketing - People's University of Bangladesh (2011-01 - 2015-01)

Higher Secondary Certificate - Humanities - Bepza Public College (2009-01 - 2011-01)

Secondary School Certificate - Humanities - Bepza Public School & College (2007-01 - 2009-01)