Mohammad Shariful

A hardworking, reliable, motivated and enthusiastic person with excellent communication skills, able to priorities workloads successfully. Enjoy working with the people as use own initiative and work well as a member of a team to achieve company objectives. Keen to learn new technologies and skills to enhance career prospects.

Now seeking an opening where existing and potential skills may be utilized to fullest extent. I have experience supporting users face to face in a Windows and CCNA (Routing and Switching) environment, troubleshooting hardware issues with PCs, laptops, printers and connectivity to LAN and WAN escalating issues when appropriate. I have a passion for IT and have enrolled on a self-funded IT course to gain industry recognized qualifications.

I am seeking a 1st Line Support role or junior network Engineer to develop my skills and build a career working within a challenging IT environment.

Onsite IT & Network Support Engineer - Shell Centre - HemmersBach Uk ltd - London, ENG

(2022-09)

• ServiceNow ticketing system to raise request and resolve incident and task. Certificates upload, asset update and closed complete tickets.
• Dealing with the client asset refreshment (Replaced with new laptop, moving data in OneDrive, application set up).
• Disk wipe, certificate uploaded and asset updated to keep the record up to date.
• Experienced with imaging, building and network patching the laptops.
• Experienced with desk moving, desk set up, monitor installation in trade floor and floor walking.
• Work with the joiner, mover and leaver with providing them ready to use new devices, push the user to return their old Devices, received and wipe old devices and make them ready for the disposal.
• Good working knowledges of Microsoft 365 applications.
• Effectively using Teams, Outlooks, OneDrive, Skype for Business, OneNote, office, excel, PowerPoints etc.
• Able to troubleshoot complex software and hardware issues.
• Extensive knowledge of computer hardware systems.
• Microsoft operating systems, Windows 7/10/11 and desktop applications.
• Provided 1st / 2nd line support for the end users.
• Identifies, researches, resolves and responds to a high volume of issues or questions received from internal users.
• Experienced with technical troubleshooting support for desktop software and hardware technologies.
• Escalating tickets to the 2nd /3rd. line teams through Service NOW
• Knowledge of Microsoft Operating Systems, Servers and Office packages (O365)
• Network infrastructure knowledge - specifically WiFi networks, VLAN, VTP, STP, OSPF, ACL, NAT, DHCP, DNS, WLAN, SDWAN.
• Meeting with the IT manager to discuss system needs.
• MacBook installation and generate token for remote management using MDM services.

Network Support Engineer - Cerco IT LTD

(2022-08 - 2022-08)

• Network design and allocating IP address on the basis of VLSM and sub-netting on the client demands.
• Perform troubleshooting problems and incident response on the system by the phone or emailing.
• Client site visit to check the network connectivity issues once a week and report to the line manager.
• Using the ServiceNow ticketing system any network troubleshooting issues solve it on the basis of SLA.
• Switch configuration CISCO on the site visit.
• Working with routing protocol OSPF, EIGRP RIP, BGP, STATIC AND DEFAULT route and establish connectivity with ROUTE REDISTRIBUTE.
• Working with Inter- VLAN communication using external router and multilayer switch
• Set up VPN connectivity site-to-site and GRE
• Working with HSRP, VRRP, GLBP
• Working with NAT, NTP, RADIUS/TACACS+ server
• Configure SNMP
• Creating and maintaining users, PCs and servers in Active Directory
• Driving to locations to install, upgrade and troubleshoot network and hardware issues.
• Initial Setup of a Wireless LAN controller (WLC) configuring and Securing a WLAN AP on the client site.
• Configure MPLS on the CE router.

IT & network Support Engineer - Concept Resource

(2021-06 - 2021-08)

• Active Directory - managing users, devices, monitoring health of each device, creating alerts password reset, adding/modifying/deleting users and groups, granting permissions for some users to create, modify, perform actions (booth devices)
• Creating VLAN, Ether Channel, and port security.
• Configure NAT, PAT
• Troubleshooting
• Configure Static route, default route.
• Working with password recovery on cisco router/switch
• Establish connectivity with different kind of protocol (Such as static, default, RIP, EIGRP, OSPF).

IT Support Engineer - Fujitsu UK

(2021-02 - 2021-05)

• Giving Support and Troubleshooting issues with Display Panel Smart Boards and Sound
• Troubleshooting issues on PCs, Printers and Providing Desktops Windows support
• Creating users, resetting user password, allocating users in different distribution email groups
• Troubleshooting Word, Excel, Outlook, One drive, SharePoint issues
• Basic Network Troubleshooting
• Reimaging PCS and Laptops.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.

IT Helpdesk Analyst Intern - Twin School

(2020-10 - 2021-01)

• Create user accounts, manage permissions and passwords for employees and clients with Active Directory.
• Monitor responses to requests raised within the Service Desk, providing remote and hands-on support and responding to any queries in a timely manner.
• Providing telephone and email support to staffs (working from home) and clients.
• Conference room set up for meeting and interviews by Microsoft Team.
• Maintaining an up-to-date knowledge of current operating systems and standard software packages, including Microsoft Windows.
• Engaging in opportunities to further develop skills and knowledge in key areas, such as desktop support, networking and operating systems.
• Completing any other IT support related tasks as requested by the line manager or a senior member of staff.
• Installation and configuration of Windows Bitdefender, Team viewer and other software's.
• BitLocker encryption activation by following the organization Group Policy Management.
• Upgrade deployment and imaging latest version of Windows 10.
• Wipe the old computer and Hard disk with DBAN.
• Reboot windows, Reset PRAM, NVRAM, repair disk permissions, verify disk, clear cache, and create new user account.

BSC - Telecommunication and Computer Network Engineering - London South Bank University (2010 - 2011)

HND - Electrical and Communication Engineering (BETECH) - Icon College (2008 - 2010)

BSC (ENG) - Electronics and Communication Engineering - American International university-Bangladesh (AIUB) (1999 - 2003)