Mohammed Ibrahim

Highly motivated and results-driven sales and customer service professional with a strong background in luxury retail and fast-paced commercial environments. Proven ability to build immediate rapport with customers, understand individual needs, and deliver tailored solutions that consistently drive revenue and customer satisfaction. Experienced in working with premium products and high-expectation clients, demonstrating confidence in upselling, cross-selling, and closing high-value transactions.

Recognised for maintaining a professional and trustworthy approach, with strong attention to detail—making me well-suited to positions in retail, banking, and high-value sales environments. Possesses a strong interest in automotive and luxury markets, alongside the ability to confidently present and position premium products to customers. Currently studying Computer Science with Artificial Intelligence, bringing strong analytical thinking, problem-solving ability, and confidence using modern systems, data, and digital platforms.

Sales Associate – Luxury Fashion - Flannels

(2024-03 - 2025-07)

• Delivered a high-end, personalised shopping experience to premium and high-spending clients, ensuring every interaction reflected luxury service standards.
• Consistently exceeded weekly and monthly sales targets through effective upselling, cross-selling, and strong product positioning.
• Built and maintained long-term client relationships, increasing repeat visits and overall customer lifetime value.
• Demonstrated strong commercial awareness by identifying customer needs quickly and matching them with high-value products.
• Confidently sold high-ticket items by clearly communicating product value, quality, and brand positioning.
• Maintained in-depth knowledge of designer brands, trends, and styling to enhance the customer experience and maximise conversions.
• Handled customer queries and objections professionally, ensuring positive outcomes and customer retention.
• Supported visual merchandising and store layout strategies to improve product visibility and drive sales performance.
• Performed consistently under pressure while maintaining a calm, professional, and sales-focused approach.

Retail Assistant - JD Sports

(2022-11 - 2024-02)

• Delivered consistent, high-quality customer service in a fast-paced, high-volume retail environment.
• Contributed to store revenue through confident product recommendations, upselling, and cross-selling techniques.
• Built strong product knowledge to advise customers effectively on footwear, clothing, and accessories.
• Handled transactions, returns, and customer queries accurately, demonstrating reliability and attention to detail.
• Worked collaboratively with the team to achieve and exceed store targets.
• Assisted customers in making informed purchasing decisions, improving satisfaction and conversion rates.
• Supported stock management, deliveries, and replenishment to maintain availability and efficiency.
• Gained experience using retail systems including tills, stock control, and click & collect.

Store Assistant – Nights - Tesco

(2023-09 - 2023-11)

• Demonstrated reliability and discipline while working independently in a structured, fast-paced environment.
• Maintained stock levels and ensured shelves were fully replenished to support daily sales performance.
• Followed procedures carefully, showing strong attention to detail and accountability.
• Organised stock efficiently and adhered to rotation processes to maintain quality standards.
• Managed workload effectively to meet deadlines without supervision.

BSc - Computer Science with Artificial Intelligence - University of Bradford (2024 - 2028)

A-Levels - IT, Business - Leeds City Sixth Form

GCSEs - Geography, Science, English - Leeds City Sixth Form