Monika Dunal

Management and Business graduate with hands-on experience in construction office administration and project support, seeking to develop a career in Administration, Document Control. Experienced in managing project documentation, maintaining accurate records, coordinating stakeholder communications, and supporting fast-paced project teams to meet strict deadlines. Strong understanding of document control fundamentals including version control, document registers, transmission matrices, distribution matrices, and compliance with ISO 9001 and CDM requirements.

Proficient in Microsoft Office and SharePoint, with the ability to quickly adapt to EDMS platforms such as Asite, Aconex. Highly organised, detail-oriented, proactive, with a structured approach to maintaining accurate, accessible, and audit-ready documentation. Committed to supporting project efficiency, compliance, and information integrity while developing into a fully competent Administrator and Document Controller.

Construction Office Manager at Lendlease (2022-10 – 2023-12)

• Reduced document errors and omissions by 25% through the introduction of quality checks and version control procedures.
• Establish and maintain project-specific document control procedures in compliance with ISO 9001 and client requirements.
• Managed project office operations, facilities, maintenance, and supplier coordination
• Administered Project Health & Safety documentation in collaboration with the SHEQ Manager
• Maintained Project Directory, including confidential consultants, subcontractor, client, and council
• Controlled training matrices, monitored certification expiry, and notified staff and subcontractors
• Set up site security access, verified qualifications via M-Site, and produced subcontractor resource reports
• Coordinated meetings, room bookings, and Teams invitations for project teams, directors, and clients
• Issued access cards, managed onboarding, IT equipment setup, and workwear/PPE stock control
• Supported audits and compliance through accurate record-keeping and reporting
• Maintained registers for First Aiders and Mental Health Aiders and managed site communications
• Assisted with Drug & Alcohol Testing scheduling and site-wide coordination
• Managed office supplies, deliveries, stationery, and equipment orders
• Supported project events, including the topping-out ceremony
• Creating Employee of the Month certificates and appreciation posters for their contribution and input
• Assisting with Drug and Alcohol Testing of staff

FOH Receptionist at Hilton Hotel (2021-11 – 2022-09)

• Managed guest check-in/check-out, billing, invoices, room assignments, and VIP pre-arrivals
• Handled reservations, walk-ins, overbookings, stay extensions/shortenings, and restaurant bookings
• Resolved guest issues including refunds, overcharges, room changes, lost property, special requests
• Coordinated with Housekeeping, Events, Spa, Restaurant, and Kitchen to ensure smooth operations
• Operated Hilton OnQ system; supported and trained staff on system usage
• Prepared shift banking, handover, fire-marshal, no-show, and loyalty member reports
• Arranged customer transport, deliveries, staff rotas, and managed pandemic-related voucher rescheduling

Construction Archive Administrator at Barratt Homes (2021-03 – 2021-10)

• Oversaw the document control process, ensuring accuracy, completeness, and compliance with organizational policies and industry standards.
• Implemented an efficient document tracking system, resulting in a 20% reduction in document retrieval time.
• Collaborated with cross-functional teams to streamline document workflow and improve overall efficiency.
• Provided training as required such that documentation control requirements are met.
• Ensured that the project team are notified of all potential opportunities and risks.
• Maintained accurate and organised project documentation, including contracts, permits, and drawings.
• Monitored project budgets, tracked expenses, and collaborated with finance to ensure financial goals were met.
• Implemented and maintained quality control measures to uphold industry standards and meet client expectations.
• Collating project documentation for issue to the client and end users/buyers for their long-term records
• Gathering and organising Operation & Maintenance and As Built information into folders and removing non-essential documents or confidential information
• Assisting with queries and amendments of information from the supply chain prior to issue to the client and facilities team via emails and phone calls
• Reporting progress of all administration regularly to senior management as well as client team
• Day-to-day management of two other administrators providing guidance on what to store, where and how
• Arranging relocation/logistics of hard copy information as well as correct filing systems for soft copies

Project Handover Assistant at Multiplex Construction (2019-06 – 2020-03)

• Assisting PM and PD with project handover, supporting with preparing reports for client meetings, including snags updates, final inspections updates, programmes, general administration
• Creating trackers for monitoring architectural, structural and MEP consultants, client team final inspections, operation and maintenance information and snags and design documents (drawing files)
• Facilitating inspections of completed work and progress of Snags using Aconex and Zutec
• Obtain conformance certificates from consultants (architectural, structural, landscaping, M&E)
• Obtaining and organising documentation to submit to client, ensuring deliverables are captured
• Liaising with estate/facilities team for handovers and systems training for pools, sauna, steam room, MEP systems, life safety systems, helping with maintenance and repairs administration
• Spreadsheet trackers for keys, access panels, appliances, MEP systems, fire curtains, etc.
• Obtaining programmes from internal team and from sub-contractors for the Project Lead to check
• Taking notes and drafting meeting minutes for action and distribution internally or externally

Supervisor at Jigsaw Fashion (2017-10 – 2019-05)

• Multiple administration duties outlined as creating mid and end of week Trade Reports
• Stock replenishment, transfers/deliveries, processing and authorisation of refunds and staff discounts
• Taking orders on the phone, by mail and in store
• Communicating daily/weekly/monthly targets and deadlines, and monitoring store sales figures
• Dealing with weekly stock deliveries and ordering stationery, arranging measures for tailoring
• Handling customer complaints, participating in conference calls, arranging staff rotas
• Cashing up and reconciling the till, excellent customer service, coaching staff and delegating tasks
• Trusted with opening and closing the store for business adhering to timely procedures

FOH Office Receptionist at C&C Alpha Group (Equity Firm) (2017-03 – 2017-09)

• Managing invoices, receipts, petty cash, and monthly statements for the Accounts Department
• Taking/transferring phone calls professionally, forwarding emails, filing documentation
• Sorting and sending out Post via DHL/AM World couriers and Royal Mail, use of Neopost franking machine, making travel and hotel bookings, ordering taxis, and booking meeting rooms via Outlook
• Ordering stationery, Staff and client Lunches, doing online shopping regularly
• Updating staff Sickness, Annual Leave records – accurate data entry, scanning, photocopying, issuing visitor passes and access keys
• Greeting staff and visitors, dealing with various stakeholders daily

German Freight Administrator at PKS Gdansk – Oliwa SA (2010-03 – 2010-09)

• Requests, acceptance, distribution of transport documentation via email/fax, such as: CMRs, contracts, invoices, insurances. Use of a database to update data daily
• Communication with freight customers and 3PLs via phone, e-mails or the TRANS programme to find or outsource FTL or LTL truckload shipments
• Solving issues associated with consignment’s paperwork with German/Swiss customs and Police
• Assisting drivers on road challenges. Translating and advising drivers on obtaining the necessary documents while abroad and on the steps, they need to take to comply with the country’s immigration law requirements
• Providing excellent customer service to German-speaking clients

Restaurant and Bar Supervisor at Apex (2015-09 – 2017-02)

Jewelry Sales Assistant at Warren James (2010-10 – 2015-08)

Receptionist at Crowne Plaza Hotel (2007-02 – 2010-02)

Events Hostess at Quality Link Recruitment (2005-06 – 2007-01)

BA (Hons.) in Management

HND in Business