Rose Green
Customer-focused retail professional
Talent
FarnboroughMember since July 26, 2026
Customer service & complaint resolutionStrong communication skillsTeam collaboration & staff trainingTime management & working under pressureHandling cash & stockConflict resolution
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Customer service & complaint resolutionStrong communication skillsTeam collaboration & staff trainingTime management & working under pressureHandling cash & stock
About
A customer-focused retail professional with two years of hands-on experience at NEXT, where I developed strong skills in sales, stock operations, and fast-paced service delivery. I take pride in creating a positive experience for every customer and am now looking to bring that commitment to a new retail environment.
Experience
Team Member - NEXT plc
(2023-12 - 2025-12)
- Delivered fast, friendly service at all times, helping customers find the perfect products.
- Operated across all areas of the store, including multiple sales floors, stockrooms and processing deliveries.
- Consistently met operational deadlines, ensuring customers always received their orders at the promised time.
- Took on responsibility for training new team members, sharing product knowledge and store procedures to help them settle into the role quickly and confidently.
- Managed sales and refunds across multiple payment methods accurately and professionally in a fast-paced retail environment.
- Demonstrated resilience during high-pressure trading periods such as Christmas, working extended and late-night shifts while confidently resolving customer complaints and difficult situations to ensure a positive outcome.
Magazine Distributor - SAP Media Distribution Worldwide Ltd - Farnborough Airshow
(2026 - 2026)
- Distributed magazines and promotional materials to exhibitors at Farnborough Airshow, managing high volumes while staying organised.
- Chatted confidently with visitors and exhibitors, talking up the publication and making sure people had a good impression of the brand.
Education
GCSEs - English Language - Charters School (2022)
GCSEs - English Literature - Charters School (2022)
GCSEs - Combined Science - Charters School (2022)
Skills
Customer-focused retail professional
