Muhammad Chowdhury

Experienced and versatile professional with a strong background in office administration, operations management, team leadership, recruitment support and customer service. Skilled in coordinating daily operations, managing records, supporting staff, organising events and maintaining compliance with organisational standards. Excellent communication, organisational, IT and problem-solving skills, with an MBA and a proven ability to manage competing priorities, meet tight deadlines and deliver high-quality service.

Administrative Officer at Kingdom Recruitments (2024-01 – 2026-08)

• Managed daily office administration, calls, emails and correspondence.
• Maintained recruitment records, candidate files and company documentation.
• Coordinated interviews, appointments and candidate communications.
• Prepared reports, spreadsheets and administrative documents.
• Supported recruitment consultants with daily operations and scheduling.
• Ensured accurate record-keeping and efficient office operations.

Administrative Officer at UKBCCI -Chamber of Commerce (2020-06 – 2023-12)

Main objective: To ensure the smooth running of UKBCCI’s administrative operations and support its business activities between the UK and Bangladesh & different chamber of Commerce.

• Office Administration: Manage daily office operations, records and documentation.
• Communication: Handle emails, phone calls and enquiries from members and business partners.
• Meeting and Event Coordination: Organise meetings, business events and networking activities.
• Membership Support: Maintain membership records and assist with applications and enquiries.
• Management Support: Assist directors with schedules, reports and administrative tasks.
• Stakeholder Liaison: Communicate with businesses, government bodies and partner organisations.
• Record-Keeping: Maintain accurate, confidential and up-to-date records.
• Financial Support: Assist with invoices, expenses and basic financial records.
• Compliance: Follow organisational procedures and data protection requirements.

Shift Supervisor at Greggs (2017-01 – 2020-05)

• Led and motivated team members to ensure smooth daily operations.
• Delivered excellent customer service and handled complaints professionally.
• Oversaw food preparation, product quality, stock control and waste reduction.
• Maintained food hygiene, health and safety standards.
• Managed shift duties, staff breaks, cash handling and opening or closing procedures.

Operations Manager (Administration) at Human Care Initiative (2014-01 – 2016-12)

These responsibilities reflect Human Care Initiative’s charitable work supporting vulnerable communities, particularly in Bangladesh, through humanitarian aid, education and healthcare. Main objective: To ensure efficient administration and effective delivery of the charity’s projects, resources and humanitarian activities.

• Operations Management: Oversee daily administrative activities and ensure smooth organisational operations.
• Project Coordination: Support humanitarian, education, healthcare and community development projects.
• Team Management: Coordinate staff, volunteers and administrative duties.
• Financial Administration: Monitor budgets, expenses, invoices and financial records.
• Documentation and Reporting: Maintain records and prepare operational reports for management.
• Logistics and Resource Management: Coordinate supplies, resources and arrangements for projects and events.
• Communication: Liaise with management, donors, volunteers, partners and beneficiaries.
• Compliance and Safeguarding: Ensure organisational policies, confidentiality and safeguarding procedures are followed.
• Performance Monitoring: Track project progress, deadlines and operational efficiency.

Team Leader – Events at InterContinental London Park Lane (2010-03 – 2013-06)

• Coordinated conferences, banquets and luxury events.
• Supervised event staff and delegated operational responsibilities.
• Coordinated with kitchen, housekeeping, security and audiovisual teams.
• Maintained high hospitality, health, safety and food hygiene standards.
• Resolved guest concerns and operational issues efficiently.

Master of Business Administration (MBA) – University of Sunderland

BA (Hons) in International Business – UWS, London Campus

Postgraduate Diploma in Business Management – London Regal College