Naaz Malek

Dedicated and results-driven Customer Service and Business Administration professional with over 7 years' experience in retail, hospitality, and fast-paced customer-facing environments. Recently achieved Level 2 qualifications in Business Administration and Data Security, reinforcing strong organisational, administrative, and data protection expertise. Proven leadership abilities with experience supervising and motivating teams of up to 10 staff per shift, ensuring high standards of performance, service delivery, and team collaboration.

Skilled in coordinating daily operations, resolving issues efficiently, and leading by example to drive productivity and customer satisfaction.

Customer Service Assistant - Sainsbury's - Ilford, UK

(2017-10 - 2025-10)

• Deliver excellent customer service in a high-volume retail environment
• Handle customer enquiries, complaints, and transactions
• Process payments and refunds accurately
• Maintain stock levels and store standards

Assistant Manager - Burger King - East London

(2015-08 - 2020-09)

• Supported daily operations and staff supervision
• Assisted with recruitment, training, and scheduling
• Managed cash handling and stock control
• Resolved customer issues professionally

Hotel Receptionist - London Hilton, Park Lane - London

(2015-01 - 2015-12)

• Managed guest check-in and check-out
• Handled bookings and customer enquiries
• Maintained confidentiality of guest information

Safeguarding Children and Young People - Digital College (2026)

Teaching Assistant - Digital College (2026)

Level 2 - Business Administration and Data Security - Totalfuture | University of East London (2026)

Graduate Diploma - English, Chemistry, Physics - Forbes Graduate College, Slough (2013)