Assistant general manager
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I am a motivated, adaptable and people-focused individual with a strong background in management, customer service and fast-paced working environments. I enjoy taking on new challenges, developing my skills and learning new things independently. Outside of work, I enjoy painting and baking, and I am currently teaching myself Mandarin Chinese and Korean, as well as learning about hydroponics and sustainable plant cultivation.
I am naturally curious, hands-on and always enjoy finding something new to learn.
Assistant General Manager — Gusto Italian, BirminghamAugust 2025 – May 2026Supported the General Manager with the overall running of the restaurant, including daily operations, staff rotas, procurement, stock and inventory control, administration, financial tracking, staff training and performance. Led shifts, handled customer issues and ensured health, safety and operational standards were maintained.Assistant General Manager — Pizzarella, BirminghamJanuary 2025 – August 2025Managed day-to-day restaurant operations, including staff recruitment, training and scheduling. Responsible for inventory, stock audits, cost control and supporting budgeting and financial reporting, while maintaining excellent customer service, resolving complaints and supporting promotional activity to drive sales.Assistant General Manager — Zizzi Restaurants, SolihullNovember 2023 – January 2025Oversaw daily restaurant operations, team management, staff training and recruitment, rota creation, stock audits and ordering.
Supported budgeting, sales monitoring and financial reporting while ensuring high standards of service, quality, customer satisfaction, health and safety.Assistant Manager — Tamatanga, BirminghamJanuary 2023 – August 2023Worked alongside the General Manager to plan and implement business strategies, coordinate restaurant operations and manage the team. Ensured employees met schedules and objectives while maintaining a high standard of customer service.Shift Manager — The Indian Streatery, BirminghamOctober 2022 – January 2023Oversaw daily shift operations, delegated responsibilities, managed stock and inventory, balanced the cash register and resolved operational issues to maintain efficiency and customer satisfaction.Restaurant & Events Host — Revolución de Cuba, BirminghamMay 2022 – October 2022Welcomed and seated guests, managed the seating plan and monitored restaurant activity to maintain an efficient flow of customers. Handled guest enquiries and helped ensure a positive experience throughout their visit.Assistant Bar Manager — Bar Estilos, BirminghamSeptember 2021 – May 2022Supported the management of the bar, including training new hires and ensuring food and beverage standards were followed.
Assisted customers with menu choices, maintained stock levels and cleanliness, and provided attentive customer service while following company and licensing standards.Hostess — Las Iguanas, Birmingham City CentreAugust 2021 – October 2021Managed guest seating and restaurant flow, responded to customer enquiries and requests, and carried out opening and closing duties when required.Waitress — Vietnamese Street Kitchen, BirminghamMay 2021 – August 2021Provided table service by greeting customers, taking and delivering food and drink orders, ensuring orders were accurate and maintaining a high standard of presentation and customer service.Waitress / Bar Staff / Host — All Bar One, BirminghamFebruary 2019 – October 2020Provided food and beverage service, welcomed and assisted customers, took orders and ensured guests received a positive experience.Waiting Staff — ARC Recruitment Ltd, BirminghamDecember 2018 – February 2019Provided customer-focused table service, took and delivered orders, recommended menu options and answered customer questions about food and beverages.
Specialist Hair and Media make up (Diploma of Higher Education)University College Birmingham-Birmingham City Centre, West MidlandsSeptember 2019 to October 2021Theatrical make up (Diploma of Higher Education)University College Birmingham-Birmingham City Centre, West MidlandsSeptember 2018 to July 2019Beauty therapy (Diploma of Higher Education)Solihull College & University Centre-Solihull, West MidlandsSeptember 2017 to June 2018
