Natasha Audet

I am a client-focused sales and administration professional with 20+ years experience in customer service, management, and sales support. I come skilled in relationship building, value-based selling, and client retention. I am highly proficient in Microsoft Office Suite, CRM systems, data entry, cost analysis, reports, and scheduling.

I am professional, reliable, and have a positive attitude. I tend to be outgoing and work very well with others. I am currently seeking a full-time sales, management, or administrative role that suits my skills and personality, with potential for growth.

Hygiene Coordinator at Grand Village Dental (2026)

• Ensured a full schedule for multiple hygienists, coordinating hygiene appointments to support patient flow and increase revenue in a busy dental practice.
• Used Excel and electronic records to track schedules, production targets, and recall lists.
• Communicated treatment plans, fees, and insurance information to patients; submit documentation to insurance providers for predetermination on all estimates.
• Handled high call volumes, resolved scheduling conflicts, and maintained smooth front-office operations.

Community Service Worker at Private & Care Partners (2023 – 2025)

• Provided personal support and companionship to clients in home and community settings.
• Built trusting relationships with clients and families; adapted care to individual needs.
• Maintained accurate documentation and communicated changes to care teams.
• Delivered one-on-one support with daily living, medication reminders, and appointment coordination.
• Acted as a key contact for family members and health providers

Office Manager at Dentistry By the Bay (3-month contract) (2023)

• Managed daily office operations, including scheduling, billing, and staff coordination.
• Reconciled accounts, processed insurance claims, and supported treatment planning.

Office Manager at East City Dental (2020 – 2023)

• Oversaw front-office administration, patient records, and appointment scheduling.
• Prepared estimates, insurance breakdowns, and payment plans; supported case presentation.
• Trained and coached team members on customer service and office procedures.

Certified Dental Assistant Level II at Lighthouse Dental (2018 – 2020)

• Assisted dentists with clinical procedures and patient education.
• Managed sterilization, inventory, and appointment booking.

Wireless Technical Support at Nordia Inc. (Bell Canada) (2015 – 2017)

• Provided phone and chat support for wireless products and services.
• Identified customer needs, explained plans and devices, and supported sales conversions.

Customer Loyalty Representative at Sykes Enterprises (Rogers) (2013 – 2015)

• Handled inbound customer calls regarding billing, accounts, and service issues.
• Used consultative approach to retain customers and offer appropriate products and promotions.

Senior Costing Clerk at TMC Restoration (2007 – 2012)

• Prepared cost estimates and analyzed job files for restoration projects.
• Used Excel to track costs, margins, and reporting for management review.

Reception / Front Office / Deliveries Manager at Leon’s Furniture (2004 – 2007)

• Greeted customers, managed phone lines, and supported sales team with quotes and orders.
• Coordinated deliveries, resolved issues, and ensured positive customer experiences.
• Used MS Office for scheduling, tracking deliveries, and basic reporting.

Contributor / Support Worker at PFLAG (2026)

• Supported emotional and resource co-ordination for new members
• Marketed organization and services

Refugee Housing Support Worker at New Canadian Centre (2015 – 2017)

• Collected and allocated necessities needed for initial housing, creating a welcoming environment to those new to Canada

Intra-Oral Dental Assisting Levels 1 & 2 – Oxford College of Business, Arts and Technology

Secondary School Diploma (Honours) – Dalhousie NB