Strategic social housing leader with nearly 20 years' experience
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Strategic social housing leader with nearly 20 years' experience across large housing associations and local authorities in England. A passionate and forward-thinking leader, recognised for delivering high-quality, customer-focused services through effective team leadership and performance management. Brings strong analytical and critical thinking skills, with a proven ability to interpret complex issues and implement practical, outcome-driven solutions that enhance service delivery and resident outcomes.
Interim Neighbourhood Housing Team Leader at Gravesham Borough Council (2026-03 – Present)
Currently leading a Neighbourhood Housing team within a Local Authority in Kent, managing a team of seven staff, including Neighbourhood Officers and a Housing Assistant. Hold overall responsibility for housing management functions, ensuring effective and consistent service delivery across a wide range of tenancy and neighbourhood issues. Lead on anti-social behaviour (ASB), supporting the borough's transition in preparation for forthcoming legislative changes, and ensuring operational practice aligns with emerging policy, regulation and sector best practice.
Career break at Career break (2025-07 – 2026-02)
Undertook a planned career break focused on wellbeing, travel and continued professional development. This period enabled return with renewed energy, clarity and focus, while maintaining up-to-date knowledge of sector developments and emerging policy changes within social housing.
Area Housing Manager at London & Quadrant (2022-09 – 2025-07)
Led housing management services for a portfolio of 4,500 homes across Haringey, Hackney and Enfield, delivering measurable improvements in performance and customer outcomes. Managed and developed a team of 9 (7 Neighbourhood Housing Leads, 2 Housing Assistants), driving accountability and service consistency across the patch. Achieved a 5% reduction in void turnaround times, reduced rent arrears by 7%, and increased customer satisfaction by 12% through targeted performance management, data-led decision making, and improved team oversight.
Oversaw all aspects of housing management, including employee relations, tenancy services, and ASB, ensuring compliance with policy and regulatory standards.
Area Housing Manager at Sanctuary Housing Group (2019-09 – 2022-09)
Managed a team of 5 Housing Officers across Haringey, Enfield and Hackney, driving service performance and consistency across a multi-borough patch. Led all aspects of people management, including performance development, annual appraisals, recruitment, and targeted training, strengthening team capability and accountability. Oversaw operational delivery including budget management and service planning, ensuring efficient use of resources and alignment with organisational priorities.
Worked in partnership with Sanctuary Living and external stakeholders to deliver coordinated, person-centred support to vulnerable residents and students, improving tenancy sustainment and service outcomes.
Neighbourhood Manager at Origin Housing (2018-04 – 2019-08)
Managed a housing portfolio within the London Borough of Camden, delivering effective oversight across tenancy, estate and leasehold management. Led on complex anti-social behaviour (ASB) cases, voids, rent collection, repairs, complaints, and tenancy audits, ensuring consistent service delivery and regulatory compliance. Achieved measurable improvements in performance, including a 10% reduction in rent arrears, increased customer satisfaction, and supported the team to exceed tenancy visit targets, reaching 94% compliance.
Neighbourhood Officer at Clarion Housing Group (2016-09 – 2018-03)
Managed a portfolio of 700 social housing and leasehold properties across North London, delivering effective tenancy, estate, and leasehold management services. Improved void turnaround times by working closely with income and lettings teams, using strong negotiation and coordination to accelerate re-lets and minimise rental loss. Supported vulnerable residents within supported housing through effective case management and tailored interventions, contributing to improved tenancy sustainment.
Resolved complex and high-risk resident cases, enhancing service delivery and operational efficiency across the patch.
Neighbourhood Manager at Peabody (Formerly Catalyst Housing) (2012-02 – 2016-07)
Managed the Stonegrove regeneration development in Edgware, delivering tenancy, estate, and leasehold management across a complex, high-profile scheme. Led and developed two Estate Services Officers, ensuring high standards of estate maintenance and consistent service delivery. Improved customer satisfaction and overall estate performance through proactive management and targeted service improvements.
Implemented strategies to reduce anti-social behaviour (ASB), working closely with contractors and internal and external stakeholders to enhance operational performance and community outcomes. Resolved complex local issues efficiently, strengthening service responsiveness and resident confidence in the estate.
A levels in ICT and English – William Morris Academy (2003-09 – 2005-06)
Level 4 CIH – Chartered Institution of Housing
